Arts & Science Undergraduate Society

Compensation

Full Description

Luxoft, a DXC Technology Company, is a global digital strategy and technology leader. With 17,000+ professionals in 20+ countries, we design and deliver advanced solutions across finance, banking, blockchain, and emerging technologies. As we expand into next-generation fintech and cryptocurrency services, we’re building a Customer Service Team to support clients navigating digital platforms, blockchain tools, and innovative financial technologies. ⸻ Role Overview As a Customer Service Representative, you’ll be the first point of contact for clients engaging with Luxoft’s tech-driven solutions, including digital platforms and crypto-related services. You’ll provide excellent support while gaining exposure to some of the most cutting-edge technologies shaping the future of finance. ⸻ Responsibilities • Assist customers via phone, email, and chat with professionalism and accuracy • Provide guidance on digital platforms, financial applications, and crypto-related tools • Troubleshoot customer issues and escalate technical cases when needed • Document all interactions in CRM and support systems • Deliver feedback to improve customer experience and streamline service processes • Support clients in onboarding and understanding blockchain/fintech products ⸻ Requirements • 1+ year in customer service, call center, or support role preferred • Excellent communication skills and a customer-first mindset • Comfortable with digital platforms, mobile apps, and web-based tools • Interest in technology, finance, or cryptocurrency is a strong plus • Ability to multitask and remain detail-oriented in a remote environment Nice to Have: • Experience in fintech, crypto exchanges, or blockchain-related platforms • Familiarity with CRM/ticketing systems (Salesforce, ServiceNow, Zendesk) ⸻ Benefits • 🌍 100% Remote (work anywhere in the U.S.) • ⏰ Flexible schedule options • 🎓 Paid training in fintech/crypto customer support • 📈 Career growth within Luxoft’s global technology and finance teams • 💰 Competitive pay + performance bonuses • 🌐 Join a company at the intersection of tech, finance, and blockchain