ARTISTRY RESTAURANTS MANAGEMENT, LLC

Compensation

Full Description

Description Position Summary We are seeking a hands-on IT Operations Support professional with strong restaurant POS experience to support our restaurant locations. This role is responsible for maintaining, troubleshooting, and optimizing point-of-sale systems and related technology infrastructure to ensure seamless daily operations. The ideal candidate understands the urgency of restaurant environments and can provide timely, effective technical support. Key Responsibilities POS & Restaurant Systems Support Install, configure, and maintain restaurant POS systems (e.g. Toast, Focus, Micro 3700) Troubleshoot hardware and software issues related to terminals, handhelds, printers, cash drawers, KDS and payment devices Support POS configuration, menu deployments, pricing updates, and integrations Coordinate POS upgrades, patches, and system rollouts Support online ordering integrations and third-party delivery platforms Technical Support & Operations Provide support for restaurant locations Diagnose and resolve network connectivity issues (routers, firewalls, Wi-Fi access points) Support back-office systems (Restaurant365), timekeeping, and payroll integrations (7Shifts, Hot Schedules, Paylocity) Monitor system performance and proactively address issues Maintain hardware inventory and coordinate equipment replacements Document incidents, solutions, and system configurations Collaboration & Training Partner with Operations and restaurant leadership to support business needs Train managers on POS best practices and basic troubleshooting Assist with new restaurant openings, including system setup and onsite support as needed Requirements Qualifications Required: 2+ years of IT support experience in a restaurant or hospitality environment Hands-on experience supporting restaurant POS systems Strong understanding of networking basics (TCP/IP, Wi-Fi troubleshooting, VPNs) Experience supporting payment processing systems Ability to work flexible hours, including occasional evenings/weekends Excellent communication and customer service skills Preferred: Experience with multi-unit restaurant groups Familiarity with O365 Workspace administration Basic knowledge of cybersecurity best practices Key Competencies Strong problem-solving skills in fast-paced environments Sense of urgency and responsiveness Detail-oriented and organized Ability to prioritize multiple locations and requests