Artisan Design Group, LLC

Compensation

Full Description

Description The Field Operations Manager oversees the daily operations of the Specialties Field Operations team, ensuring all projects within their assigned region meet or exceed company quality standards, builder expectations, and timelines. This leadership role involves direct supervision of Field Operations Specialists, collaborating with the Specialties Operations Manager to execute the company’s goals and strategic objectives, resolve challenges, and optimize operations through data-driven insights. The ideal candidate demonstrates exceptional leadership, problem-solving, and organizational skills, with the ability to build and maintain strong relationships with customers, installers, and internal teams to drive operational excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Lead and mentor a team of Field Operations Specialists, ensuring their performance aligns with company objectives and operational goals. · Build and maintain strong relationships with builders to address concerns and drive satisfaction. · Conduct regular job site audits to verify reported progress and resolve issues promptly. · Uphold company safety policies and address safety concerns or incidents promptly. · Ensure Field Operations Specialists provide timely and accurate updates to project management systems (e.g., Heritage App, SupplyPro). · Act as the primary point of contact for field escalations, addressing and resolving issues promptly while maintaining strong customer relationships. · Provide weekly coaching to supervisors on customer interactions, measurement accuracy, and service excellence. · Monitor field operations to identify process improvements and implement changes to enhance efficiency and quality. · Oversee daily operations, including hiring, training, and performance evaluations, to maintain a high-performing team. · Communicate field concerns, including scheduling challenges and system updates, to the office for resolution. · Maintain regular and reliable attendance, work effectively as part of a team, and perform under pressure while upholding professionalism and confidentiality. · Regular and reliable attendance. · Work effectively in a team environment. · Must be able to work under pressure. · Respect and uphold standards of confidentiality and professionalism within the workplace. SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. · Overseeing field supervisors, ensuring they are trained, supported, and meeting standards. · Coaching and mentoring supervisors to enhance their leadership and operational effectiveness. · Monitoring team performance and implementing corrective actions when necessary. Requirements EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Bachelor’s degree in Construction Management, Business Administration, or a related field preferred. · Minimum of 5 years of experience in operations management, preferably within the Specialties division or a similar industry. · Proven leadership skills with a focus on team development and operational excellence. · Strong communication, organizational, and problem-solving abilities. · Proficient in SupplyPro and other project management software. · Valid driver’s license and ability to travel extensively within assigned territory. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Frequent travel to project sites and office locations. · Ability to navigate construction sites, including climbing stairs and standing for periods. · Must be able to lift up to 50 pounds occasionally. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Field-based with exposure to outdoor weather conditions and active construction sites. · Occasional office work for planning, reporting, and collaboration. · Loud working conditions · May require working in hot or cold temperatures. OUR BENEFITS · Health Insurance (Medical, Prescription, Dental, and Vision) · Life Insurance · Paid Holidays and Time Off · 401(k) Plan with company matching. Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.