Artech LLC

Compensation

Full Description

Location: Fully Remote Salary Range: 70-75/hr on w2 Note: Shift based roles with current openings on all shifts 1st shift: 6am ET - 3pm ET 2nd shift: 2pm ET - 11pm ET 3rd shift: 10pm ET - 7am ET Applicants must be able to work directly for Artech on W2 Introduction We are seeking a skilled professional to support a large-scale, global network environment. This role is focused on 24/7 monitoring, incident triage, and ensuring high availability of mission-critical network infrastructure. The ideal candidate will have strong troubleshooting skills, hands-on experience with network monitoring tools, and the ability to respond quickly to outages and performance issues. Required Skills & Qualifications • Strong knowledge of Cisco networking (routers, BGP, routing fundamentals) • Experience with terminal tools such as SecureCRT • Solid understanding of network troubleshooting concepts (packet loss, latency, routing issues) • Experience with monitoring and analysis tools such as Splunk, Riverbed, and SolarWinds • Familiarity with ServiceNow or similar ticketing systems • Exposure to packet capture/analysis and network performance monitoring • Bachelor’s degree in a related field OR equivalent hands-on experience • Proven experience in a NOC or network support environment • Prior work experience at client or in client's industry Applicants must be able to work directly for Artech on W2 Preferred Skills & Qualifications • Experience with network configuration tasks, including DNS updates • Ability to manage and update incident tickets through resolution using ticketing systems • Experience in a structured support environment collaborating with Tier 2 and Tier 3 teams Day-to-Day Responsibilities • Monitor network performance, connectivity, system events, and alerts in a 24/7 environment • Perform real-time incident triage, including identifying packet loss, errors, and outage impact • Investigate and respond to network incidents, ensuring timely mitigation and restoration of services • Analyze alarms and logs to determine root causes or escalate to appropriate teams • Engage vendors and internal Tier 3/engineering teams for issue resolution Company Benefits & Culture • Comprehensive health and wellness benefits • Opportunities for professional development and career growth • Inclusive and collaborative work environment For immediate consideration please click APPLY to begin the screening process with Alex.