Artech LLC

Compensation

Full Description

Job Title: Engagement Manager Location: Remote Duration: 6-12 months (Extendable) Pay Range: $70-75/Hour on W2/C2C (All Inclusive) Request ID: 111922-1 • * All submissions must have LinkedIn id of Candidate** Position Summary: Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English. Core Responsibilities (Customer-Focused) • Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals. • Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables. • Financial & Contract Management: Oversee project finances and ensure terms are met. • Problem Resolution: Address client issues, complaints, and conflicts promptly. • Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions. • Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests Core Responsibilities (Employee-Focused) • Strategy Development: Create initiatives to boost morale, satisfaction, and productivity. • Culture Building: Foster a positive, inclusive environment with recognition and work-life balance. • Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals. Required Skills & Experience: • 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role. • Experience in Banking, Financial Services and Insurance services industry • Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security. • Experience handling onsite–offshore delivery models and managing distributed teams. • Excellent interpersonal and communication skills in English (spoken and written). • Collaborating with TCS various COE Groups and Practice Teams to meet client requirements • Presenting Steering Committee, Operations Qualifications/Certifications preferred: • Bachelor’s degree in computer science, Information Technology, or a related field. • ITIL Foundation / Intermediate • Project Management Professional (PMP) Skills: ServiceNow Experience Required: 12 to 16 years