Arrive On Time Delivery

Compensation

Full Description

Executive Operations Manager Arrive On Time Delivery (AOT) Location: Remote/Hybrid — Dallas–Fort Worth, TX preferred Job Type: Full-Time | W-2 Employee Starting Salary: $80,000 annually Schedule: Flexible, based on operational needs Travel: Occasional business travel required; company-paid travel expenses Career Growth: Performance-based salary increases and long-term leadership advancement opportunities About Arrive On Time Delivery Arrive On Time Delivery (AOT) is a family-owned, nationally operating pharmaceutical courier and logistics company headquartered in Dallas, Texas. Established in 2003, AOT specializes in providing dependable, technology-driven delivery solutions to long-term care pharmacies and healthcare organizations throughout the United States. With operations spanning approximately 60 cities across 28 states, we are entering an exciting period of significant national expansion. As our company continues to grow, we are seeking an experienced, highly organized, and motivated Executive Operations Manager to work directly alongside executive leadership and help oversee our expanding national operations. This is not a traditional administrative assistant position. We are seeking an exceptional professional with strong leadership abilities, excellent communication skills, sound judgment, and the confidence to independently manage substantial business responsibilities. This is a unique opportunity for someone looking to build a long-term career with an established, growing national organization. Position Overview The Executive Operations Manager will work directly with our Executive Vice President and serve as a key member of our operational leadership team. This individual will progressively assume responsibility for executive communications, daily operational oversight, customer relationships, personnel management, administrative coordination, and business process improvement. A significant responsibility of this position will include managing both the Executive Vice President's email correspondence and their own dedicated company email account, ensuring timely responses, professional communication, and consistent follow-through. The ideal candidate will be highly organized, proactive, and capable of taking full ownership of assigned responsibilities while exercising independent judgment and effectively managing multiple priorities. The selected individual will receive direct training and mentorship from executive leadership to develop a comprehensive understanding of AOT's operations, proprietary technology, customer relationships, and management expectations. Our goal is to develop a trusted operational leader who can independently oversee day-to-day business activities, support a growing team, and help position the company for continued national expansion. Key Responsibilities Executive Administration & Communications • Manage and respond to authorized executive-level email correspondence, customer inquiries, and business communications. • Independently manage a dedicated company email account while coordinating communications within the Executive Vice President's inbox. • Draft, organize, prioritize, and respond to emails on behalf of executive leadership within established authority. • Coordinate executive scheduling, meetings, follow-ups, and daily priorities. • Serve as a professional point of contact for customers, vendors, internal personnel, and business partners. • Identify urgent matters requiring executive attention while independently resolving routine issues. • Maintain organization, accountability, and timely follow-through on outstanding commitments. National Logistics & Operations Management • Assist in overseeing daily pharmaceutical courier operations across multiple states and markets. • Coordinate with local Lead Driver Supervisors to ensure operational expectations are consistently met. • Monitor service performance, delivery exceptions, staffing needs, and operational challenges. • Investigate service issues and coordinate timely, effective resolutions. • Support the development, implementation, and enforcement of standard operating procedures. • Identify opportunities to improve operational efficiency, service reliability, and accountability. • Support operational transitions, new contract implementations, and business expansion initiatives. Leadership & Personnel Management • Provide direct oversight, guidance, and support to assigned local Lead Driver Supervisors. • Coordinate staffing requirements, driver recruitment, hiring, and onboarding activities. • Monitor staffing levels and help ensure adequate operational coverage across markets. • Address personnel concerns, performance issues, and operational escalations within assigned authority. • Establish clear expectations, promote accountability, and maintain professional communication across teams. • Work collaboratively with an expanding team of supervisors, recruiters, dispatch personnel, and operational support staff. Customer Relationship & Account Management • Serve as a primary operational contact for pharmacy customers and business partners. • Manage customer inquiries, service concerns, and operational follow-ups. • Coordinate resolutions involving delivery performance, service exceptions, and customer requests. • Support new pharmacy implementations, operational transitions, and market expansions. • Maintain strong, professional customer relationships while ensuring high standards of service. Administrative, Financial & Technology Coordination • Assist with operational reporting, billing accuracy, route profitability, and invoice discrepancies. • Coordinate with internal departments to ensure accurate information and timely project completion. • Learn and utilize AOT's proprietary logistics management software and related technology platforms. • Support pharmacy technology integrations, operational reporting, and process improvements. • Maintain organized records, project documentation, and executive reporting. • Track outstanding assignments and provide regular operational updates to executive leadership. Business Travel & New Market Support • Travel as necessary to support company operations, pharmacy customer meetings, and new market implementations. • Assist with operational preparation, training coordination, staffing readiness, and new customer launches. • Work with local supervisors and internal teams to ensure successful contract transitions and service implementations. • Represent AOT professionally during business-related travel, meetings, and operational visits. Required Qualifications • Previous experience in operations management, executive administration, logistics coordination, or a comparable leadership position. • Exceptional written and verbal communication skills. • Demonstrated experience managing employees, coordinating teams, or overseeing business operations. • Outstanding organizational skills and the ability to manage multiple competing priorities. • Strong independent decision-making and problem-solving abilities. • Proficiency in Microsoft Outlook, Excel, Word, and related business applications. • Ability to quickly learn proprietary software and technology systems. • Professional demeanor, discretion, confidentiality, and excellent attention to detail. • Ability to work independently in a remote or hybrid environment. • Willingness and ability to travel for business when necessary. • Flexibility to accommodate occasional after-hours and weekend operational needs. • A proactive, solutions-oriented mindset with the ability to anticipate business needs. • Demonstrated ability to take ownership of responsibilities and work effectively with a growing team. Preferred Qualifications • Experience in transportation, courier services, logistics, distribution, or healthcare operations. • Experience supervising employees or independent contractors across multiple locations. • Previous experience supporting senior executives or business owners. • Familiarity with customer account management, operational reporting, and process improvement. • Experience with rapidly growing organizations or multi-location operations. Work Schedule, Flexibility & Availability This is a full-time, W-2 position offering remote or hybrid work flexibility, with a preference for candidates located in the Dallas–Fort Worth area. Monday through Friday represents the busiest portion of our operational week, with workload demands occasionally increasing during afternoon and evening hours. Weekend activity is generally lighter; however, the Executive Operations Manager must be available to assist with occasional after-hours or weekend operational matters when necessary. Workload and scheduling needs may fluctuate depending on customer contracts, new business implementations, operational transitions, and periods of accelerated company growth. The ideal candidate understands that a leadership position in a national logistics organization requires flexibility, responsiveness, and the ability to adjust priorities as business needs evolve. While the position offers considerable flexibility, we are seeking someone who takes genuine ownership of their responsibilities and ensures operational matters are addressed appropriately. Business Travel & Expense Coverage Occasional business travel will be required to support pharmacy customer meetings, new market launches, operational training, and company expansion initiatives. All authorized business-related travel expenses will be covered by the company, including: • Airfare and approved transportation • Rental vehicles • Hotel accommodations • Meals and reasonable travel-related expenses Travel frequency will vary depending on operational needs, new customer contracts, and business expansion activities. Employees will not be expected to personally absorb approved business travel expenses. What Makes This Opportunity Different? This is an opportunity to work directly with executive leadership at an established, family-owned national company experiencing significant growth. Unlike a traditional administrative or operations support position, this role offers the opportunity to assume meaningful leadership responsibilities, influence operational decisions, and play an important part in the future direction of the company. The selected individual will receive hands-on training and mentorship, with increasing responsibility and autonomy as they demonstrate their capabilities. We are seeking someone who is eager to grow professionally, collaborate with an expanding team, and take pride in helping build a successful national organization. This is an opportunity for someone who wants to take ownership of a position, grow with the company, and develop into a trusted long-term operational leader. Compensation & Long-Term Career Growth • Starting annual salary: $80,000 • Full-time W-2 employment • Performance-based compensation reviews • Opportunities for salary increases as responsibilities and demonstrated capabilities grow • Long-term advancement opportunities into senior operations leadership • Direct mentorship and training from executive leadership • Meaningful involvement in national business expansion • Company-paid business travel, including approved transportation, rental vehicles, lodging, and related expenses • Benefits and additional compensation details discussed during the interview process Compensation advancement will be based on individual performance, demonstrated leadership capabilities, business needs, and the successful assumption of additional responsibilities. How to Apply Interested candidates should submit a current resume highlighting relevant operations management, executive support, leadership, and organizational experience. We are particularly interested in candidates who demonstrate: • A history of professional stability and long-term commitment. • Strong leadership and independent decision-making abilities. • Exceptional communication and organizational skills. • The ability to take ownership of responsibilities without constant supervision. • Flexibility to support a growing national operation. • A genuine interest in building a long-term career with an expanding organization. Applicants may also call 469-924-1144 and leave a voicemail with their name, phone number, and a brief description of their professional background. If you are a motivated, experienced professional seeking a meaningful leadership opportunity with substantial growth potential, we encourage you to apply. Arrive On Time Delivery is an equal opportunity employer. Pay: $80,000.00 - $85,000.00 per year Work Location: Hybrid remote in Richardson, TX 75080