Armstrong World Industries

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Armstrong World Industries is a leader in the design and manufacture of innovative architectural applications. The MetalWorks Solutions Specialist/Manager supports the interior metal category by managing quoting activities, providing technical guidance, and enhancing project success through collaboration with sales and cross-functional teams. Responsibilities • Serve as the SME for MetalWorks and Moz systems, manufacturing capabilities, and competitive metal ceiling/wall/column cover products; identify opportunities for new or improved products • Use Salesforce.com to track project activity and maintain accurate data • Review metal specifications to identify quoting opportunities and needed improvements • Manage all major metal project quotes from preparation through purchase order • Participate in regional sales calls, CSM/ASM Pulse Calls, and monthly estimating calls; maintain updates in SFDC for all metal substrate projects • Contribute as a member of the Metal Business Team • Lead the metal function for TOP/major projects and maintain SFDC updates; participate in CSM Pulse Calls and estimating calls • Maintain pricing strategy and guidelines for major projects; partner with the National Product Manager and AS Construction Services • Travel with CSMs, ASMs, and AWI sales teams on key customer opportunities and serves as the first point of contact for GTM capabilities and field sales questions • Support metal marketing initiatives, including product launches, updates, and promotional activities • Develop, deliver, and manage metal-specific training for AWI sales teams and installation specialists • Plan and deliver customer-facing training, including travel and engagement with distribution ASMs • Manage competitive analysis, market conditions, and competitive activity; keep Business Teams and Directors informed of key developments and NPD/sales opportunities • Manage metal claims and quality issues, working with AS, AWI sales, and AS Leadership to resolve quickly and cost‑effectively • Establish processes to capture market feedback and recommend improvements to sales aids, literature, samples, and related materials Skills • Bachelor's degree in engineering, architecture, construction management, business, or related technical field • 7–10 years of experience in metal products, manufacturing, construction materials, commercial ceilings/walls, or related specialty product categories required • Experience in product management, estimating, technical sales, or category management within building products required • Strong knowledge of metal fabrication, product performance requirements (acoustics, fire ratings, structural), and competitive market landscape required • Hands-on experience working with customers, architects, contractors, or distributors in a commercial building materials environment required • Proficiency using Salesforce (SFDC) for project tracking and pipeline management • Strong analytical and mathematical skills for pricing strategy, complex quoting, and competitive analysis • Ability to read and interpret architectural drawings, specifications, and technical documents • Proficiency in Microsoft Office, especially Excel and Word • Working knowledge of quality management processes and claims handling • Excellent verbal and written communication skills for cross-functional collaboration, field sales support, and customer engagement • Strong organizational skills with the ability to manage multiple high‑priority projects and deadlines • Analytical thinker with strong problem-solving skills; able to assess complex project requirements and recommend solutions • Influential communicator capable of leading discussions with sales teams, product management, and business leadership • Customer‑focused mindset with the ability to build strong relationships with CSMs, ASMs, distributors, and end customers • Adaptability and resilience in a fast-paced environment; able to shift between strategic and tactical activities • High attention to detail and commitment to data accuracy, particularly within SFDC • Strong teamwork orientation; effective working across Marketing, Product Management, Construction Services, and Sales • Professional presence and confidence to travel with sales teams and represent the MetalWorks category externally • Ability to maintain composure, good judgment, and a customer-first approach during claims and escalated issues • Ability to develop and deliver structured training to both internal teams and external customer groups • Understanding of CPQ systems, quoting tools, and sales-enablement processes (preferred) Benefits • Medical • Dental • Prescription drug • Life insurance • 401k match • Long-term disability coverage • Vacation and sick time • Product discount programs Company Overview • Armstrong World Industries is a producer of flooring products and ceiling systems. It was founded in 1860, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.armstrongceilings.com. Company H1B Sponsorship • Armstrong World Industries has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.