Armstrong Transport Group

Compensation

Full Description

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Boise, ID, Schaumburg, IL and Atlanta, GA. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We’re proud to have a diverse community of more than 200 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers. The LTL Account Manager will serve as the primary point of contact for assigned customers managing their day-to-day LTL shipments. Responsibilities: Manage and track daily LTL shipments to ensure on-time pickup and delivery. Resolve shipment issues, including delays, claims, and billing discrepancies. Identify opportunities to expand services and increase wallet share with existing customers. Monitor KPIs such as on-time delivery, cost per shipment, and customer satisfaction. Collaborate with internal teams to improve processes and eliminate inefficiencies. Requirements: 2–4 years of experience in LTL transportation, freight brokerage, or logistics account management. Proven track record of customer relationship management and sales growth.