Arkansas Trailer

Compensation

Full Description

This is a remote position. Arkansas Trailer is looking for a professional, solutions-focused Customer Support Specialist to assist customers with questions about orders, products, shipping status, documentation, and general support needs. This role requires strong communication skills, patience, and the ability to handle multiple conversations (phone/email/chat) while keeping accurate notes in our systems. Key Responsibilities Respond to customer inquiries via phone, email, and/or chat in a timely, professional manner Provide order status updates, shipping/tracking support, and basic product information Create and update customer cases/tickets and document all interactions accurately Coordinate with internal departments (sales, billing, operations) to resolve customer issues Assist with returns, warranty questions, or issue escalation following company procedures Maintain accurate customer records and follow internal data/privacy guidelines Identify recurring issues and suggest improvements to processes and customer experience Requirements High school diploma or GED required 1+ year experience in customer service/support, call center, or order support preferred Strong written and verbal communication (clear, calm, professional) Comfortable using CRMs/ticketing systems, email, and spreadsheets Strong problem-solving skills and ability to handle multiple tasks Benefits Health, dental, and vision insurance 401(k) retirement plan Paid time off (PTO) Paid holidays Paid training and onboarding