Arkansas Answering Services

Compensation

Full Description

Job Title: Call Center Representative Company Overview: Arkansas Answering Services, based in Little Rock, AR, is a leading nationwide answering service provider dedicated to delivering exceptional customer support across various industries. With a commitment to professionalism and reliability, we serve as the frontline voice for our clients, ensuring their customers receive timely and courteous assistance. Role Overview: As a Call Center Representative, you will be the primary point of contact for our clients' customers, managing a high volume of inbound calls with professionalism and efficiency. Your role is crucial in maintaining client satisfaction by providing accurate information and resolving inquiries promptly. What You'll Do: - You will answer and manage a high volume of inbound calls daily with a friendly and professional demeanor. - You will provide accurate information and assistance to customers from diverse industries. - You will document customer interactions and update client records accurately. - You will escalate complex issues to the appropriate departments when necessary. - You will maintain confidentiality and adhere to company policies and procedures. - You will contribute to a positive team environment by collaborating with colleagues and sharing best practices. - You will participate in ongoing training to improve your skills and knowledge. What You Bring: - Minimum of 1-2 years experience in a call center or customer service role. - Excellent verbal communication and active listening skills. - Ability to handle high call volumes efficiently and maintain composure under pressure. - Strong computer skills, including proficiency with call center software and Microsoft Office. - Detail-oriented with strong organizational skills. - Ability to work flexible shifts, including evenings and weekends if required. Bonus Points If You Have: - Experience working in a nationwide answering service or similar environment. - Bilingual abilities, especially in Spanish and English. - Familiarity with CRM systems and data entry best practices. - Previous experience in a receptionist or administrative support role. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. Ready to Apply? To join our team at Arkansas Answering Services, please submit your resume and a brief cover letter outlining your relevant experience to our HR department via email at careers@arkansasanswering.com. We look forward to hearing from you!