ARK Systems

Compensation

Full Description

ARK Systems At ARK Systems, we pride ourselves on delivering exceptional service and creating a positive experience for our clients. We are an established Security Systems and Design company seeking a motivated and organized Service Administrative Assistant to join our team. If you are a detailed-oriented professional with a passion for providing outstanding administrative support, we want to hear from you. What you bring: • Attention to detail in drafting, typing and proofing materials, establishing priorities, and meeting deadlines. • A positive and respectful attitude and maintain good working relationships with management staff and employees. • Analytical ability in order to gather and summarize data, find solutions to various administrative problems and prioritize work • Must have knowledge of office administrative procedures and operation of standard office equipment, at a level generally acquired through 3+ years related experience. • Good oral/written communication skills are necessary. • Must be able to work in a high volume/fast-paced environment and handle multiple tasks. What we offer: • Medical Insurance • Dental Insurance • Vision Insurance • 401(k) • Tuition Reimbursement • Referral Program • Life Insurance • Paid Vacation and Sick Leave • 9 Paid Holidays Duties/Responsibilities: • Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed. • Assists in review certification reports for noted deficiencies found during routine testing • Research pricing, prepare proposals, and obtain customer approval as required • Schedule/ coordinate with service dispatch for technician to complete approved work • Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance. • Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company or send it to management for resolution. • Process material requisitions for service related work • Open and closes work orders, update customer notes, etc. • Assist with communications with field staff as needed • Assist with Service invoicing • Customer support and satisfaction liaison • Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels. • All other duties as assigned Education and Experience: • Associate’s degree or equivalent experience and knowledge is required. • Minimum of 3 years experience • Must have knowledge of office administrative procedures and knowledge of operation of standard office equipment, at a level generally acquired through 3+ years related experience. • Good oral/written communication skills are necessary. • Must be able to work in a high volume/fast paced environment and handle multiple tasks. • Should be comfortable answering a phone and making calls for possible entirety of shift. Physical Requirements: • Must be able to lift up to 20 pounds at times. ARK Systems is an Equal Opportunity Employer