argenx

Compensation

Full Description

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases. We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. As the Patient Strategy and Experience Lead of argenx US, you will play a critical leadership role to achieve our company’s mission of transforming the lives of patients living with severe autoimmune diseases. You will be responsible for delivering integrated, personalized, and an overall excellent end-to-end patient experience, driving towards transformative, innovative, holistic patient impact all the way from appropriate diagnosis, treatment decision, treatment fulfillment to adherence and disease management. You will be part of the US Leadership Team (LT) which is led by the US General Manager of argenx, and you will collaborate as the US LT to shape and execute the strategic direction of argenx US. You will lead a diverse team rallying to deliver on an exceptional US patient experience across different disciplines: Patient Advocacy, Patient Marketing, Patient Support Program, Patient Assistance Program and Field Clinical Educators. This role will work closely with the Head of HCP Experience, Head of Access and Head of Commercial Operations, as well as the Pipeline teams (focused on future indications), to ensure a seamless patient experience. This role will also work closely BIS (digital strategy) and with CMC in a global capacity to ensure argenx delivers cutting edge delivery and routes of administration. The role will also serve as coach to one of the indication strategy teams. This will be a remote role with the ability to travel to Boston a minimum of one week per month and ad hoc commitments or meetings as needed. Roles and Responsibilities: Strategic leadership: Drive the development and execution for the comprehensive patient engagement strategy for marketed indications of VYVGART to achieve customer success, with an eye on the integration of future indications in collaboration with the Head of Pipeline Responsible for the delivery of end-to-end personalized patient journeys that contribute to an integrated and excellent experience for all patients, as well as medical community stakeholders, through a wide range of fit-for-purpose personal and non-personal channels, across indications, therapeutic areas and geographies, enabled by digital and omnichannel capabilities and data-driven insights Ensure patient centricity in all our stakeholder strategies and execution by elevating the patient voice to the USLT and the organization Engaging with and Listening to the voice of the patient to ensure the voice of the patient is integrated into our patient journey and solutions Accountable for the performance of argenx US measured by transformative, innovative, holistic patient impact across the entire patient journey, from appropriate diagnosis, treatment decision, treatment fulfillment, to adherence and disease management Ensure appropriate guardrails are in place between stakeholder communities and maintain appropriate, distinct responsibilities, following argenx legal and compliance guidance Define and execute patient engagement strategy: Co-create end-to-end patient experience, including but not limited to patient marketing strategy, PSP strategy, US patient advocacy strategy and our Field Clinical Education strategy, imperatives and tactics; additionally collaboration with CMC to infuse the voice of the patient in our approach to delivery and routes of administration, as an example Create and maintain a single identity of VYVGART to patients through consistent messaging and product positioning, as well as a seamless experience through the patient journey Define differentiated digital and omnichannel patient engagement approach building on holistic customer insights, agile content creation and review (e.g., modular content), and separate digital / omnichannel engines for Commercial and Medical Accountable for indication- and TA-level strategy and performance of VYVGART as the Coach for the Indication Strategy Team by signing off on key decisions, mediating and making final decisions Ensure appropriate resourcing for patient engagement by working together with other US LT members (e.g., Pipeline, Market Access, HCP Experience, Commercial Operations) to allocate resources across Commercial, Medical Affairs, Access and Patient Experience for each indication and VYVGART overall Ensure robust execution of strategy and seamless coordination across indication and TA teams by providing timely guidance, coaching and thought partnership Liaison with CMC as the global commercial representative to ensure delivery of patient centric routes of administration and delivery Team coaching, leadership and capability building: Lead and inspire a cross-functional Patient Experience community, including patient marketing, digital / omnichannel experts, patient services program, field nurse educator team and patient advocacy by providing strategic direction and oversight Foster and support strategic partnerships with various stakeholders to enhance customer engagement capability and effectiveness Define core performance metrics that align with US organizational strategic goals and priorities for different teams and communities within Patient Experience, and provide coaching, oversight and intervention for organizational performance against the metrics Define strategic vision of the next generation of Digital, Omnichannel and other innovative capabilities to support seamless patient journeys in personal and non-personal channels, build differentiated competitive advantage for argenx US Champion deployment of new capabilities and ways of working within Patient Experience teams and across the entire US organization Attract, coach, develop and retain a wide range of customer-facing and non-customer facing roles, including roles who are part of Patient Experience and roles who have dotted-line reporting relationship (e.g., FRM teams) Skills and Competencies: Extensive experience of Commercial and Medical Affairs customer engagement strategy and execution, preferably in rare disease In-depth knowledge of patient journeys and needs, funnel-based customer insights and engagement approach Extensive experience in product launch, preferably in rare diseases Distinctive strategic thinking, problem-solving and analytical skills, with demonstrated ability to adapt to rapidly changing internal and external markets Experience in managing strategic partnerships and relationships with national and regional stakeholders Strong leadership presence and interpersonal skills with the ability to inspire, influence and motivate teams in a non-hierarchical culture and adopting agile ways of working Customer-centric mindset and successful track record of effective engagement and relationship building with external stakeholders Ability to build relationship with stakeholders across different teams and communities (e.g., Commercial, Medical, Market Access, Pipeline & Science, Patient Experience, other global and regional argenx communities / teams) Strategic vision to continuously drive innovation and elevate patient experience Familiarity with best-in-class digital, omnichannel, agile content creation and review, and data & analytics capabilities within and outside of life sciences Fluency in data-driven decision making and ability to translate data & analytics insights into strategic implications and imperatives Education, Experience and Qualifications: Seasoned Commercial and / or Medical leader in biotech or pharmaceutical industry with a minimum of 10 years of senior leadership experience Track record of effectively and compliantly leading fast-scaling, cross-functional teams in a matrix organization with a variety of clinical, technical, and business backgrounds BA/BS degree, and/or advanced degree in a relevant field (MBA, PhD, etc.) preferred Flexible to travel based on business needs #LI-Remote ‎ This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines. At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer. Before you submit your application, CV or any other personal details to us, please review our argenx Privacy Notice for Job Applicants to learn more about how argenx B.V. and its affiliates (“argenx”) will handle and protect your personal data. If you have any questions or you wish to exercise your privacy rights, please contact our Global Privacy Office by email at privacy@argenx.com. If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at hr.us@argenx.com. Only inquiries related to an accommodation request will receive a response. argenx is a global immunology company dedicated to improving the lives of people suffering from severe autoimmune diseases. Through our rich pipeline of first-in-class therapies, led by VYVGART®, we are accelerating progress toward our bold 2030 vision: to reach 50,000 patients and transform the landscape of autoimmune treatment. Our innovation mission combines with meaningful work and endless opportunities for growth to create once-in-a-career experiences. argonauts work in locations around the globe including Belgium, Boston, Japan and Amsterdam. There's more to discover at argenx, where our passion inspires bold possibility. argenx honors the terms of our written agreements with the recruiting and staffing agencies that we retain and contract with to assist us with talent searches and other recruiting needs. Accordingly, all resumes and referrals that recruiting and staffing agencies proactively share with argenx that (i) were not solicited or requested by argenx’s internal Talent Acquisition team and (ii) were sent in the absence of a valid, written agreement between argenx and the firm, recruiter, or agency, may be pursued by argenx and are ineligible for payment of referral or other fees. We encourage you to be cautious of recruiting scams and fictious communications that pretend to be from argenx employees. These scams are designed by fraudsters to get personal information (e.g., social security numbers, bank account information, dates of birth), money or payments from job seekers as part of a “recruiting” process. argenx does not request financial information or money from job seekers. Legitimate emails from argenx employees end in “@argenx.com.” Fraudsters disguise themselves by using similar email addresses (e.g., @argenxhr.com, @argenxcareer.com, etc.) or public domains (@gmail.com, @yahoo.com, etc.). They may use photographs and names of real argenx employees for their fake interviews. argenx does not recruit or post positions on RingCentral, Facebook, or Craig’s List. Our formal recruitment process includes interviews with members of argenx’s talent acquisition team and other interviewers that occur in person at our offices, or via Zoom or Teams video calls. Interview processes that involve a formal offer from argenx will include written employment documentation on official argenx letterhead. argenx takes prompt appropriate and responsive action to fraudulent recruiting efforts when we become aware of them. If you believe you have been victimized by an employment application or a fraudulent recruiting scam, you can contact your local law enforcement authority for guidance or the FBI’s Internet Crimes Complaint Center at www.IC3.gov to file a complaint.