Arch Amenities Group

Compensation

Full Description

Job Title: HR Operations, Director Department: Human Resources Reports to: Senior Director, Human Resources Job Type: (Exempt, Remote)   Arch Amenities Group Wellness-driven. Hospitality-focused. Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service. The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience. Job Summary:    The Director of HR Operations is responsible for building, optimizing, and leading scalable HR operational frameworks that support a fast-growing, hospitality-focused organization. In this strategic role, you will architect end-to-end people processes, lead enterprise HR initiatives, enhance system capabilities, and ensure operational excellence across the employee lifecycle. This role blends process design, project leadership, change management, and cross-functional collaboration to deliver consistent, efficient, and elevated employee experience. The ideal candidate brings deep HR operations expertise, a systems mindset, and experience standing up foundational processes, programs, and infrastructure in a dynamic, high-growth environment.   Key Responsibilities   Operational Leadership & Strategy * Build, standardize, and elevate HR operational frameworks to support organizational growth and efficiency. * Lead company-wide HR operational initiatives, including process optimization, policy modernization, and systems enhancements. * Develop scalable, team member-centric processes across the full team member lifecycle (onboarding, mobility, performance, separations, benefits/leaves, compliance, etc.).   Process Design & Continuous Improvement * Own the design, documentation, and continuous improvement of HR processes, SOPs, and workflows. * Establish process governance, controls, and metrics to monitor effectiveness and identify improvement opportunities.   Project & Change Management * Lead complex, cross-functional HR projects from planning to execution - including system upgrades, new program rollouts, and operational transformations. * Serve as the primary change leader, ensuring stakeholder alignment, communication effectiveness, and smooth adoption of new processes and tools. * Partner directly with field leadership and business units to ensure solutions are practical, scalable, and aligned with organizational needs.   Systems, Data, & Technology * Partner closely with HRIS and IT to optimize HR systems (e.g., Workday, ADP, HubSpot, MindBody) and ensure technology supports efficient, high-quality operations. * Implement automation and system-driven solutions that reduce manual work and improve accuracy. * Develop and track operational KPIs, dashboards, and analytics for decision-making and process performance. * Oversee process integrity for compensation actions--including promotions, market adjustments, and other pay changes--to ensure alignment with policies and operational standards. * Support compensation cycle readiness by ensuring systems, workflows, and documentation are accurate and updated. * Collaborate with payroll to ensure smooth handoff of HR data, troubleshoot discrepancies, and improve upstream processes that impact pay.   Compliance, Policy, & Governance * Ensure all HR processes align with regulatory requirements, internal policies, and audit standards. * Maintain documentation, controls, and operational readiness for audits and compliance reviews. * Serve as a subject matter expert for HR operations processes across the organization.   Collaboration & Stakeholder Management * Partner with HR Business Partners, Talent Acquisition, Learning & Development, and business leaders to co-create efficient, user-friendly processes. * Serve as a trusted advisor and operational expert to HR and business leadership. * Develop and deliver training, toolkits, and communications to enable consistent adoption across teams. * Support compensation and pay-related processes by partnering with HR leadership and Payroll to ensure accurate, timely, and compliant execution of all pay-impacting actions. *   Qualifications Education (Preferred but not required): * Bachelor's degree in Human Resources, Business Administration, or related field. * Advanced degree or relevant certifications (SHRM-CP/SCP, PMP) a plus.   Experience: * 10+ years of progressive experience in HR Operations or People Operations, including leadership of multi-stakeholder initiatives. * Proven success designing, implementing, and scaling HR processes in high-growth or multi-site environments. * Experience leading cross-functional projects and change initiatives at the enterprise level. * Demonstrated ability to operate in a fast-paced, evolving environment. Skills: * Strategic thinker with strong operational discipline and execution capability. * Expertise in process mapping, documentation, and business process reengineering. * Exceptional communication, facilitation, and stakeholder management skills. * Data-driven mindset with strong analytical, problem-solving, and decision-making abilities. * Ability to influence and lead at all organizational levels with minimal oversight. * Strong leadership, coaching, and team development capabilities.     Essential Function Seldom Occasionally Frequently Stationary Position -- Sitting or Standing     X Active Position -- Walking, jogging, running X     Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate     X Climb/Balance -- Stairs, ladders, ropes, equipment, beams X     Stoop/kneel/crouch or crawl -- Position self, move   X   Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information     X See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess     X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less   X   Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more X     Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. X       DISCLAIMER The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position. Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.