Applicantz

Compensation

Full Description

This is a 12+ months long onsite contract in Tualatin, OR (zip code 97062). Day shift 8 AM - 5 PM Join our team supporting large-scale device refresh and provisioning initiatives in a fast-paced enterprise environment. We’re looking for detail-oriented professionals with strong Windows imaging and customer service skills. Skills Required: • Experience with Windows provisioning (Autopilot, Intune, Entra ID) • Strong technical troubleshooting skills for hardware, imaging, and OS deployment issues • Diagnose and resolve hardware/software issues, including Windows 11 upgrades, standard break/fix issues, etc. • Knowledge of corporate hardware standards, ITAM workflows • Familiarity with enterprise compliance controls (BitLocker, device health policies, corporate security baselines) • Ability to maintain highly accurate records in ServiceNow or similar ITSM/ITAM systems • Excellent communication skills and ability to coordinate with both technical and non‑technical stakeholders • Ability to lift, move, and stage hardware as part of the daily provisioning workflow. Responsibilities: Device Imaging & Configuration • Performs Windows imaging using standard provisioning methods (Autopilot/Intune, Entra ID join, compliance policy application) • Configures devices according to security requirements including BitLocker/full‑disk encryption, endpoint compliance validation, and baseline policy enforcement • Troubleshoots imaging failures, driver issues, network‑related setup errors, and post‑image provisioning defects Staging, Validation & Deployment • Stages devices for user pickup or shipment by completing quality assurance checks, labeling, hardware inspections, peripheral matching, and accessory preparation • Validates device readiness by confirming compliance posture, device health, account authentication flow, and proper enrollment in management systems • Executes refresh workflow steps in accordance with standardized refresh processes and service readiness timelines Operational Coordination & Escalation • Collaborates closely with DSS Leads, Service Desk, GEM/Endpoint Engineering, ITAM/HAM, and Logistics teams to resolve technical blockers and fulfill refresh commitments • Escalates complex provisioning problems with detailed reproduction steps and diagnostic information Documentation & Compliance Tracking • Maintains accurate provisioning records, device status updates, and compliance documentation within ServiceNow • Ensures all asset updates (assignment, location, classification, lifecycle status) are completed with 100% accuracy • Supports audit requirements by documenting provisioning steps, exceptions, and any deviations from the standard process Process Improvement & Knowledge Sharing • Participates in process improvement activities, root‑cause reviews, and post‑project debriefs to refine imaging and provisioning methods • Provides training, guidance, and mentorship to new provisioning technicians, promoting consistency, quality, and a strong customer service culture within DSS Preferred Skills: • Desktop Support / Service Desk experience • High-volume device refresh projects • ITAM & device lifecycle knowledge Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.