Apparo Home Medical

Compensation

Full Description

Job description Description: Customer Service Representative (LPN,CNA,MA,EMT, encouraged to apply!) “Improving the lives of those with chronic diseases while providing solutions to our customers.” Looking for a new rewarding opportunity? Come join the team at Apparo Home Medical. We are a local independently owned Home Medical Equipment company providing respiratory equipment and services. We are looking for career minded driven individuals to come grow with us, at Apparo Home Medical you have the chance to reach your fullest potential by helping us serve the healthcare needs of our patients. Position: Customer Service Representative Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source that contacts Apparo either in person, over the telephone or via the internet, to provide equipment and/or services. A CSR is to receive, qualify, and process, all customer orders in a timely, efficient, accurate, and courteous manner. A CSR is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries, and other customer concerns. Benefits Medical, Dental, Vision Allowance Short Term Disability & Long-Term Disability Allowance Life Insurance allowance Generous PTO Plan Paid Holidays Employee Discount Plan Future Incentive/Bonus Plan Essential Responsibilities: Work directly with medical professionals and physicians to facilitate patient care. Fast paced environment answering inbound phones and making outbound calls. Process new orders and ensure completion and patient satisfaction from initiation to delivery. Work closely with existing patients to troubleshoot issues, identify solutions, and implement corrective action via the proper team members and departments. Recommend potential products or services to healthcare providers and patients Coordinate with Sales team to obtain complete and accurate documentation based on insurance requirements. Greet and wait on walk in customers Qualifications: Education or experience equivalent to a high school diploma is required. Related experience in an office environment, medical environment is preferred. Good organizational skills. Strong customer relations and problem-solving abilities. Strong phone skills. Strong interpersonal and teamwork skills. Ability to multi-task effectively. Ability to communicate effectively in person, on the phone and electronically. Microsoft Office programs. Basic printing/faxing/scanning. Job Type: Full-time Salary: $30,000.00 - $39,000.00 per year Benefits: Paid time off Shift: 8 hour shift Weekly day range: Monday to Friday Work setting: In-person Ability to commute/relocate: Louisville, KY 40218: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Job Type: Full-time Pay: $14.00 - $17.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Work Location: In person