Apollo.io

Compensation

Full Description

Job Description: • Lead and scale our onboarding delivery function for mid-to-high-value customers through a blended model. • Own a portfolio of onboarding implementations (high-touch + partner-led), ensuring predictable delivery across timelines, scope, and customer outcomes—similar to a PS leader running enterprise implementations end-to-end. • Establish a services operating cadence: kickoff standards, weekly status, risk management, exec-level steering as needed for strategic accounts. • Drive clean handoffs from pre-sales to onboarding delivery (scope clarity, success criteria, dependencies, stakeholders). • Own partner agency strategy for onboarding delivery: partner selection inputs, onboarding/ramp, certification, and ongoing enablement so partners act as a true extension of Apollo. • Build the partner governance system: playbooks, QA gates, audit/review processes, escalation paths, and performance scorecards. • Build the "services ops" backbone: capacity planning, utilization forecasting, delivery prioritization, escalation management, and delivery reporting (weekly metrics + exec-ready updates). Requirements: • 5+ years in Professional Services / Implementation / Customer Delivery in B2B SaaS (technical product preferred). • 2+ years people management (hiring, coaching, performance management, leveling). • Strong delivery leadership: can run a portfolio of implementations with clear project governance and stakeholder management. • Comfort with technical GTM ecosystems (Salesforce/HubSpot context, integrations, data/workflow concepts). • Experience building/scaling a partner-led implementation model as a strategic lever for speed, coverage, and efficiency. (Nice to Have) • Experience with PSA / implementation tooling (Rocketlane, Smartsheet, Asana, Monday, etc.) and services metrics reporting. (Nice to Have) • Prior Apollo.io experience (as a user or implementer). (Nice to Have) • Familiarity with services packaging/scoping (SOW-like clarity even if not formally billed). (Nice to Have) Benefits: • equity • company bonus or sales commissions/bonuses • 401(k) plan • at least 10 paid holidays per year • flex PTO and parental leave • employee assistance program and wellbeing benefits • global travel coverage • life/AD&D/STD/LTD insurance • FSA/HSA and medical, dental, and vision benefits