Apogee Global RMS

Compensation

Full Description

Job Description: - IT Support & Helpdesk- Provide Tier 1–2 technical support for desktops, laptops, printers, and mobile devices- Troubleshoot hardware, software, OS, and application issues- Set up, configure, and maintain user accounts, email, and access permissions- Respond to tickets, document issues, and ensure timely resolution- Support onboarding/offboarding of employees (devices, accounts, access)- Systems Administration- Install, configure, and maintain Windows/Linux servers and workstations- Manage Active Directory, user/group policies, and permissions- Monitor system performance, backups, patches, and updates- Maintain virtualization environments (VMware/Hyper-V or similar)- Ensure security best practices, antivirus, patching, and access controls- Document systems, procedures, and configurations- Network Administration- Configure and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi- Monitor network performance, uptime, and security- Troubleshoot network connectivity and performance issues- Manage VPNs, DNS, DHCP, and basic firewall rules- Assist with network upgrades, expansions, and improvements Requirements: - 3+ years experience in IT support, systems administration, or network administration (or similar)- Strong knowledge of: Windows (and/or Linux) environments ; Active Directory, user management, and permissions and Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).- Experience troubleshooting hardware, software, and network issues- Familiarity with virtualization, backups, and basic security practices- Strong problem-solving and communication skills- Ability to work independently and manage multiple priorities__**Nice-to-Have Skills: **__- Certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco- Experience with cloud platforms (Azure, AWS, Google Cloud)- Experience with ticketing systems and IT documentation- Scripting/automation (PowerShell, Bash, etc.)- Experience in a growing or fast-paced IT environment Benefits: