APN Software Services, Inc.

Compensation

Full Description

Job Title: Customer Service / Order Entry Company Overview: APN Software Services, Inc. is a leading provider of innovative software solutions and IT services, dedicated to helping businesses streamline their operations and enhance customer experiences. With a strong presence in Nashville, Tennessee, we pride ourselves on fostering a collaborative and dynamic work environment that encourages growth and professional development. Role Overview: As a Customer Service / Order Entry specialist, you will play a crucial role in ensuring accurate and timely processing of customer orders while providing exceptional support to our clients. This hybrid role requires a detail-oriented individual who can manage order entry tasks efficiently and address customer inquiries with professionalism and care. What You'll Do: - You will accurately enter and process customer orders in the system. - You will respond promptly to customer inquiries via phone, email, and other communication channels. - You will collaborate with internal teams to resolve order discrepancies and ensure customer satisfaction. - You will maintain detailed records of customer interactions and transactions. - You will assist in tracking order status and updating customers accordingly. - You will support the Customer Service Support Center by managing reactive planning tasks. - You will work onsite three days a week and remotely two days a week, maintaining flexibility and productivity. What You Bring: - Minimum of 2 years of experience in customer service or order entry roles. - Proficiency with order management systems and Microsoft Office Suite. - Strong communication skills, both written and verbal. - Excellent organizational skills and attention to detail. - Ability to multitask and manage time effectively in a hybrid work environment. Bonus Points If You Have: - Experience with ServiceMax or similar customer service support software. - Knowledge of reactive planning and supply chain processes. - Previous experience in a hybrid work setting. - Additional language skills are a plus. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer a hybrid work schedule to support work-life balance. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and cover letter to our careers page at www.apnsoftware.com/careers or email us directly at careers@apnsoftware.com. We look forward to hearing from you!