Apex Systems

Compensation

Full Description

Senior / Lead UX Researcher - Major Beauty Retail Client About the Role Fully remote but they need to be able to work PST hours AND they must have some kind of retail/e-commerce experience! Our Digital Experience team is committed to transforming the beauty retail landscape through original thinking, bold experimentation, and a relentless focus on customer-centric innovation. From mobile and web to instore digital ecosystems and emerging technology, we push the boundaries of what modern retail experiences can be. Recognized industry-wide for exceptional UX and awardwinning digital execution, we continue to set the standard for intuitive, inclusive, and elegant design solutions. As a Senior/Lead UX Researcher, you will guide research strategy across multiple product teams and platforms, ensuring that user needs and behaviors drive every stage of the product development lifecycle. You'll collaborate closely with Product Design, Product Management, Analytics, Creative, Marketing, and Consumer Insights partners to shape the next generation of digital experiences for a leading beauty retail client. Key Responsibilities Leadership & Strategy • Lead and mentor a multidisciplinary design research team through an iterative, usercentered design process. • Drive research strategy on complex, highly crossfunctional initiatives spanning web, mobile apps (iOS/Android), instore digital tools, and emerging technology experiences. • Serve as a thought partner and facilitator during product definition, ideation, and strategy development. Research Execution • Design, plan, and execute highimpact research studies including generative, evaluative, moderated, unmoderated, inperson, and remote methodologies. • Conduct foundational research to inform product strategy, opportunity sizing, and longterm roadmap planning. • Analyze qualitative data from usability testing, interviews, participatory design, and heuristic evaluations. Insight Development • Translate complex research findings into clear, actionable insights that inspire design direction and inform product decisions. • Partner with Consumer Insights, Market Research, and Analytics teams to triangulate data sources and build a holistic, 360° view of customer behavior. Operational Excellence • Maintain a scalable, wellorganized research repository to enable ongoing knowledge sharing and design continuity. • Advocate for research best practices, methodological rigor, and inclusive design across the organization. We're excited about you if you: • Have a strong passion for humancentered design and the strategic power of UX research. • Bring deep experience conducting both qualitative and quantitative research across digital product ecosystems. • Are comfortable working within agile workflows, balancing shifting priorities, and navigating ambiguity. • Understand the nuances of behavioral vs. preferencebased research-and how to design appropriate tests for each. • Excel at distilling complex data into compelling narratives that resonate with audiences from engineers to executives. • Are skilled at synthesizing diverse data inputs into cohesive, meaningful insights. • Thrive as a mentor, collaborator, and influential research advocate. Qualifications • Portfolio demonstrating impactful digital product research, ideally with strong mobile case studies. • 8+ years of UX research experience, including 3+ years in a senior, lead, or principallevel role guiding research direction and cross-functional teams. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.