Apetan Consulting

Compensation

Full Description

Title: L2 Web Support Engineer (Full Stack Java) Location: REMOTE Duration: 12+ months Contract Video Interview Job Description • Must be a web developer or will not get an interview. Full stack Java web developer background with React or Angular front-end development and exposure to Node is also very helpful** Level 2 web support engineer is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer facing software systems. This role needs a good understanding of web technologies both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful. Key requirements: - Prior experience as a web developer. - Experience with observability platforms like Dynatrace, Datadog etc. is a plus. - Ability to query and analyze complex data problems will be helpful. - Ability to multi-task and manage multiple issues simultaneously is required. This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns. This role may be required to communicate directly with Agents and customers with resolution or status updates.