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Senior Manager, Franchise Transitions & Onboarding Century 21 Real Estate At Century 21 Real Estate, we celebrate the joy of home and the pride in purpose. Our brand voice is confident, compassionate, and human—never transactional. As Senior Manager, Franchise Transitions & Onboarding, you will guide new affiliates through their journey into the CENTURY 21® system, ensuring every transition reflects our Winning Behaviors: Delivering Extraordinary Experiences, Defying Mediocrity, and Giving 121%. Key Responsibilities Deliver extraordinary experiences by leading onboarding and transition processes that empower affiliates to thrive from day one. Defy mediocrity by collaborating across Franchise Sales, Field Leaders, and Performance Consultants to design seamless, inspiring launch events and integration strategies. Give 121% through consistent monitoring of performance metrics for 15 months post-launch, ensuring strong brand engagement and franchisee success. Drive continuous improvement by enhancing onboarding systems and processes, creating efficient, inclusive, and relationship-focused experiences. Leverage AI-driven tools to create efficiencies in the transition and onboarding experience. Partner with field teams to identify affiliates with growth or succession opportunities, aligning their vision with the CENTURY 21® mission. Apply a consultative approach to onboarding by tailoring strategies to each affiliate’s unique situation, guiding them with empathy and flexibility while ensuring their transition reflects the CENTURY 21® Winning Behaviors—delivering extraordinary experiences, defying mediocrity, and giving 121%. Required Qualifications Bachelor’s degree preferred. Minimum 5 years of experience in brokerage operations, business strategy, or consulting. Strong organizational and project management skills, with proficiency in Microsoft Word, Excel, PowerPoint, and project management platforms (e.g., Trello). Excellent communication and presentation abilities, with confidence in leading group discussions and events. Demonstrated ability to make sound decisions in fast-paced environments while maintaining a people-first approach. Proven track record of delivering exceptional service to diverse stakeholders. Ability to work independently, adapt quickly, and solve problems creatively. Willingness to travel for affiliate transition meetings. Preferred Skills Knowledge of brokerage business models and franchise operations. Experience fostering inclusive, collaborative environments that empower individuals and teams. Intuitive thinking and relationship-building skills that inspire trust and confidence. A passion for helping others achieve their goals, reflecting the CENTURY 21® commitment to celebrating every journey. This role is more than managing processes—it’s about living our Winning Behaviors every day. You’ll deliver extraordinary experiences by making affiliates feel at home, defy mediocrity by raising the bar for onboarding excellence, and give 121% by ensuring every new affiliate’s success is celebrated and sustained.