Anywhere

Compensation

Full Description

Team Duties Provide in region back-up/support for the Manager and for the Sr IPS Give input on hiring of new IPS Help train, mentor new IPS to ensure smooth onboarding and knowledge transfer. Coach existing IPS when issues arise Provide additional layer of assistance/support to IPS team Act as go-to person when the Manager is unavailable Participate in and co-lead various meetings (i.e. IPS meetings, intercultural monthly CCT meeting, etc., Invoicing Meeting) Cover for Sr and for Manager when ooo Program and Payroll Management Manage end-to-end payroll processes for CICs, including onboarding onto the system, on-going training and support, biweekly auditing of payroll reports, biweekly timecard approvals. Ensure compliance and accuracy in payroll-related documentation and reporting. Serve as the primary liaison for CIC compensation inquiries and system troubleshooting. Program Coordination Review and analyze customer needs based on intake notes Work as a team with the CIC to determine if SME are needed and who may be a good fit Find, interview, and contract qualified SME and review session materials to ensure it includes all relevant topics and that the format is aligned with Cartus standards Write biographies for new SMEs and gather/input banking details in ATLAS Fully manage program in the Digital Learning System to monitor program status/quality Manage the participant and Coach evaluation/invoicing process Escalate invoicing on behalf of other IPS when needed Lead the production and management of high profile/high complexity Intercultural Management Training programs, including content management, logistics, operations, production, and stakeholder and participant communication. Coordination Teamwork Build strong relationship and communicate effectively with everyone in ILS, CICs, SMEs and colleagues in other departments. Give feedback on systems and processes and suggest/implement changes where appropriate Take a lead in training our new CICs on the Ops processes to follow. Support /cover for Seniors, demonstrating critical thinking and problem-solving abilities Act as the primary point of contact for the Americas intercultural team. Strategic Initiatives and Visibility Design and lead initiatives that promote continuous learning and professional development within the Department. Develop and implement strategies to increase the Department’s visibility and integration across the wider organization. Contribute to process improvement and team engagement efforts. Act as the Intercultural representative to the broader organisation and to International Assignment Consultants as needed, including delivering New Hire ILS overviews. Represent the Intercultural Department at meetings and huddles Write and submit ILS Blogs and post to Yammer to increase the Intercultural team’s visibility Minimum Education/Experience Requirements Previous training or leadership experience Proficiency in Atlas and Internet searches Minimum 2 years work experience in service environment Proficiency in database and spreadsheet manipulation Proficient Microsoft Word/Excel, 97/XP, Vista Education/Experience Preferred Bachelor’s degree or equivalent in Intercultural/International Studies, Business or Linguistics 3-5 years of work experience in program coordination, preferably in a global or service-oriented environment Speak and write at least one foreign language 1-3 years international living experience Mastery of Intercultural Department operations and processes Dimensions Excellent time management, attention to detail and organizational skills Initiative and critical thinking skills Strong problem solving / analytical ability Ability to multi-task and prioritize Interpersonal/Influencing skills Ability to work successfully in a virtual team environment and with a virtual supplier network Global mindset & cultural sensitivity Impeccable communication skills – written and verbal