Anne Arundel Workforce Development Corporation (AAWDC)

Compensation

Full Description

Customer Service Representative NC Department Vital Statistics Application Deadline: 14 November 2025 Department: Other Employment Type: Full Time Location: Out of County Compensation: $18.00 / hour Description The person in this position is responsible for supporting the NC Department of Vital Statistics via a wide range of customer support work-types for help desk and call center. Essential Job Functions Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support. Troubleshoot systems and provide technical assistance to business partner users. Assist individuals seeking to place a certificate order. Provide updates on the status of an order. Answer any questions related to general frequently asked questions. Assist individuals related to application requirements. Key Responsibilities Assist other personnel as time and knowledge permit. Participate in training and meetings as requested. Perform other duties as assigned. A minimum of one year of call center experience is preferred. An associate’s degree or higher in a related field is preferred. The ability to speak both English and Spanish is a plus. Skills, Knowledge and Expertise Must have experience handling confidential end-user information. Must have experience in responding to inquiries via inbound and outbound calls, emails, and tickets. Must be able to work various shifts. Must have excellent communication and interpersonal skills and be a fast learner. Must have the ability to work with autonomy under a consistently changing knowledge base.