Anna's Home Furnishings

Compensation

Full Description

Join Our Vibrant Team at Anna's Home Furnishings! Position: Customer Service Representative / Office Administrator (CSR/Admin) Location: Lynnwood, WA About Us: At Anna's Home Furnishings, we pride ourselves on offering top-quality furniture and exemplary customer service. With a reputation for excellence and a vibrant, supportive work environment, we strive to make every customer interaction a positive experience. Do you have an eye for detail, a passion for customer satisfaction, and a knack for organization? If so, we want you to join our dynamic team! Position Overview: We are looking for an energetic and detail-oriented Customer Service Representative / Office Administrator (CSR/Admin) to handle various admin and customer service tasks. This role is critical to ensuring smooth operations and guaranteeing our customers receive the best service possible. Key Responsibilities: • Furniture Freight Damage Claims: Handle and process freight damage claims efficiently, ensuring swift resolution. • Inventory Management: Receive freight into our inventory system, tag inventory accurately, and maintain organized records. • Delivery Scheduling: Coordinate and schedule deliveries to ensure timely and accurate fulfillment of orders. • Customer Relations: Address and resolve customer issues with empathy and professionalism, enhancing customer satisfaction. • Batch Report Reconciliation: Reconcile batch reports to maintain precise financial records. • Invoice Processing: Process invoices meticulously to ensure financial accuracy. • Order Status Checks: Keep customers updated on the status of their orders, providing clear and timely communications. Essential Skills & Qualifications: • Computer Proficiency: Strong skills in MS Office (especially Excel), inventory management systems, and other relevant software. • Communication: Excellent verbal and written communication skills to interact effectively with customers, suppliers, and team members. • Organizational Skills: High level of organization with the ability to juggle multiple tasks and priorities. • Problem-Solving: Strong analytical skills to troubleshoot and resolve issues promptly. • Detail-Oriented: Keen attention to detail to ensure accuracy in everything from inventory management to financial reconciliation. • Customer Service: Passion for exceptional customer service and an ability to handle difficult situations gracefully and efficiently. Additional Skills: • Time Management: Ability to manage time efficiently to meet deadlines and handle high-pressure situations. • Team Collaboration: Strong interpersonal skills to work collaboratively within a team and support team objectives. • Adaptability: Flexibility to adapt to changing circumstances and a dynamic work environment. • Languages: Proficient in English; Bilingual in Spanish is a plus. Why Join Us? • Competitive salary and benefits package • Friendly and dynamic work environment • Opportunities for career growth and development • Employee discounts on beautiful furniture • Regular team-building activities and events How to Apply: Are you ready to bring your skills and enthusiasm to our team? Send your resume and a cover letter highlighting your relevant experience and why you’d be a great fit for Anna's Home Furnishings to careers@annashome.com. Explore a fulfilling career at Anna's Home Furnishings — where your job isn’t just about tasks but creating beautiful customer experiences! Anna's Home Furnishings is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and contribute to creating delightful customer experiences at Anna's Home Furnishings. Apply today! Job Type: Full-time Pay: $19.94 - $24.01 per hour Benefits: • Dental insurance • Flexible schedule • Health insurance • Paid time off • Professional development assistance • Referral program • Vision insurance Work Location: In person