Animal Advocate Pet Hospital

Compensation

Full Description

About Animal Advocate Pet Hospital Animal Advocate Pet Hospital is a leading locally owned, community-focused small animal hospital in Chicago’s West Loop. We pride ourselves on delivering collaborative, compassionate, and high-quality care for pets and their families. The Opportunity We’re seeking a Veterinary Hospital Assistant who excels at communication, organization and compassionate care. This part-time role is perfect for someone who thrives in a fast-paced, team-based environment. You’ll be the vital connection between clients, veterinarians, and our medical team, ensuring every visit reflects our commitment to proactive, personalized and stress-free care. You’ll triage client calls, schedule appointments, handle prescription requests, assist with exams and treatments as needed, and ensure each pet and client receives an outstanding experience. Please note: This role focuses approximately 75% on client communication and phone support, with the remaining 25% involving hands-on support for our hospital team and patients as needed. Key Responsibilities • Serve as the veterinarian’s extra eyes, ears, and hands—always advocating for each pet’s best interest • Manage client communication: appointment scheduling, prescription requests, education, and follow-ups • Communicate with warmth and professionalism to support client understanding and trust • Educate clients on treatment plans, follow-ups, and wellness care • Collaborate across hospital departments, fostering a positive and solutions-driven team culture • Accurately charge clients for services rendered and products dispensed • Maintain safety and cleanliness using fear-free and low-stress handling techniques • Participate in ongoing professional development and contribute to hospital performance goals Competencies Required for Success • Client Focus: Anticipate and meets client needs with empathy and clear communication • Active Listening: Listen attentively, gathers details and provides accurate information • Priority Setting: Organize workload efficiently in a fast-paced environment • Action Oriented: Take initiative to complete tasks efficiently and effectively • Composure: Remain calm and professional under pressure and during emotional situations • Deliver Consistently: Follow through on responsibilities and maintains a high standard of care • Create Collaboration: Promote teamwork and positive relationships across the hospital • Functional/Technical Skills: Demonstrate proficiency in animal handling, medical support and EMR systems • Integrity/Trust: Maintain confidentiality and professionalism at all times Qualifications Required: • 2+ years of experience in a small-animal veterinary hospital or clinic • Strong verbal and written communication skills • Proficiency with scheduling software and electronic medical records • Confidence handling pets safely, confidently and compassionately • Commitment to continuous growth and professional development • Flexibility to work evenings or weekends as needed Preferred: • Ability to remain calm and positive under stress • Physical ability to lift up to 50 lbs., stand or move throughout the shift • Comfort around anesthesia, radiology, and medication environments Why You’ll Love Working Here At Animal Advocate Pet Hospital, you’ll find more than a job—you’ll find a community that values your voice, growth, and contribution. We offer: • Paid time off • A collaborative, supportive team environment • Mentorship and growth opportunities • Meaningful work that directly improves pet health and client relationships Additional Information • We are a drug-free, smoke-free, equal opportunity employer • Federal, state, and company policies strictly prohibit discrimination on the basis of age, color, race, religion, sex, disability, or national origin By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.