Analogic

Compensation

Full Description

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in saving lives by supplying transportation security professionals with leading-edge aviation security screening equipment. We offer great benefits, diverse and passionate team, work-life balance and continuous career advancement. Job Summary The Customer Service Representative is the Analogic interface for order management for standard customers. Customers may include internal and external customers. High-level responsibilities include: • Order Management: • Receives, processes, and facilitates customer contracts, sales orders, and change requests. • Reviews sales orders against pre-set business terms to decide on P.O. acceptance / rejection and works with Sales/BD/Finance in the case of new business terms. • Accountable for ensuring the order backlog remains clean and internally driving the organization to maximize on-time deliveries in line with customer expectations. • Sales Operations Support: • Handles the first level of inquiries from the customer and escalates to sales / BD / planning / service management as required. • Ensure a smooth and efficient customer interaction resulting in a positive customer experience. • Proactive communication to ensure alignment on expectations between customer and Analogic. • Coordinating, escalating, and expediting order activity as necessary. Duties Management of orders including but not limited to new product, spares, repairs, and engineering: • Enter customer sales orders, change orders, debits, credits, RMA etc. with accuracy, completeness and adherence to policies and procedures. Update and maintain ERP system; may also work in customer owned databases. • Monitors deliveries, order-related down payment, and customer credit holds, escalating to the appropriate internal stakeholders to resolve. May support Accounts Receivable in communication regarding customer overdue payments. • Interfaces with internal departments to manage pricing, availability and logistics of orders and repairs, and drive teams to optimize on-time deliveries. Sales Operations support including proactive customer communication for products, service, and repairs: • Handles the first level of inquiries from the customer and escalates to sales / BD / planning / service management as required. • Supports maintenance of customer master files, customer-related pricing, and contract documentation. • May handle inquiries (quotes) for standard products and services. Analogic Interface • Provide world class service to Analogic external international and domestic customers face to face, via phone and e-mail by providing timely, accurate and proactive communication. • Order receipt acknowledgment, sales order confirmation, and shipment notifications • Status updates and changes • Be proficient in ERP and CRM tools to drive efficient and effective order process and communication with customers. • May include supporting international shipments including but not limited working with export regulations, Department of Commerce Table of Denials, preparing letter-of-credit shipments, or creating Export Documentation. • Adheres to company policies and procedures and provides feedback to management if changes, edits, or improvements are applicable. Education And Experience • Associates Degree or equivalent with at least 5 years of experience including direct customer contact. • Excellent computer skills; proficiency in MS Office including Word, Excel, Access, and Outlook. • Exceptional verbal and written communication skills. • Ability to multi-task and attention to detail. • Proficiency in SAP is required. Benefits • 401k with company match vested immediately. • HSA/HRA company contribution • 9/80 schedule: every other Friday off! • 8 weeks paid parental leave. • Healthcare for now and healthcare as your family and health change • On-site Gym facility • Continuous Education Pathways • Free Parking • Breakfast & Lunch Café on site • You will be joining a passionate, driven, and diverse global team!