Amplify

Compensation

Full Description

Position Overview: We're currently seeking a Customer Success Manager to join our team. In this role, you'll play a crucial part in ensuring our customers achieve success with our platform. What you will do: Assist Shopify merchants with their onboarding over video calls Answer their questions about the platform, help them with their setup, and constantly collect their feedback Be their advocate - share their feature requests with the product team and track their statuses Anticipate potential issues and proactively address risks to customer satisfaction before they even escalate Collaborate closely with other teams, including Sales, Product, Support, etc. Requirements: Self-disciplined mentality and the ability to manage multiple projects and relationships simultaneously 2+ years of experience in a customer success role, preferably in a SaaS environment Strong communication skills in English, both verbal and written Ability to work on a flexible schedule Familiarity with e-commerce platforms is a plus Experience with CRM tools is a plus What We Offer: A fully remote work environment Competitive payment Independent contractor opportunity Collaborative and supportive team culture Ongoing training and professional development opportunities Opportunity to work in a dynamic and innovative startup environment If you're a customer-focused professional with a passion for technology and e-commerce, we want to hear from you! Join us in revolutionizing the way brands engage with their customers and drive revenue growth. Apply now to embark on an exciting journey with Amplify! *All CVs must be submitted in English.