Customer Service Representative Benefits Enrollment Analyst
Compensation
$40K - 55K a year
Responsibilities
Handle and resolve Tier 1 benefits enrollment cases, redirect Tier 2 cases, and act as a front-facing HR resource for associates.
Requirements
High school diploma, good communication, analytical and reporting skills, customer focus, call center experience, and experience with Workday and ticketing tools.
Full Description
About the position Responsibilities • Process associate's concerns, inquiries, and requests relating to Benefits enrollment. • Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations' Official Playbook. • Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution. • Acts as front-facing HR resource to associates for other HR admin requirements. Requirements • High school graduate • Good oral and written communication skills for business correspondences • Analytical skills • Customer focused • Center Experience • Reporting skills • Has experience in utilizing Workday & Ticketing Tools
This job posting was last updated on 10/23/2025
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