AmeriSave Mortgage Corporation

Compensation

Full Description

Description: • Develop a thorough understanding of AmeriSave’s LOS system and lending process to research consumer inquiries and provide up to date and accurate information • Provide best-in-class solutions for a diverse client base by providing access to friendly and fast service • Listen to inquiries, identify needs and provide directions to borrowers/consumers regarding status updates on their loan activity • Monitor incoming client correspondence, handle inquiries/escalations and respond accordingly • Place outbound calls to borrowers with loans in process to check in and communicate updates on loan status • Liaison with Company Production Employees, Vendor Management, and Compliance as necessary to communicate escalated consumer complaints up to and including resolution • Provide exceptional Customer Care at all times • Accurately track and document all inquiries with customers Requirements: • Minimum 1 year of customer service experience • Excellent oral and written communication and interpersonal skills • Effectively manage multiple tasks in a fast-paced working environment • Flexible to work evenings/some weekends when business needs require • Strong attention to detail • Ability to resolve issues • Committed to exceptional Customer Service • Ability to work under pressure • Works independently/self-starter • Ability to speak English and Spanish • Passion to Serve with the ability to put pride aside at all times Benefits: • 401(k) • Dental insurance • Disability insurance • Employee discounts • Health insurance • Life insurance • Paid time off • 12 paid holidays per year • Paid training • Referral program • Vision insurance • Bonus • Referral bonuses