Americare Senior Living

Compensation

Full Description

Keep Systems Running. Solve Problems. Empower People. At Americare Senior Living, we believe great care starts with strong support behind the scenes. As our IT Support Specialist, you’ll be the trusted partner our teammates turn to when technology needs a steady hand. From troubleshooting issues to configuring systems, your expertise will keep our communities connected and our teams focused on what matters most—caring for residents. Your impact won’t just be fixing devices—it will ripple across every community, every teammate you help, and every moment you make easier. With your problem-solving skills, clear communication, and customer-first approach, you’ll ensure that technology becomes an enabler, not a barrier, in the work we do each day. Rooted in our RISING values (Respect, Integrity, Servant Heart, Inspire, Nurture, Growth) and aligned with our vision to Belong. Grow. Serve., this role offers the chance to combine technical expertise with people-first service in a way that makes a real difference. If you’re ready to put your skills to work in a role where every solution helps move lives forward, we invite you to apply. Must reside within Americare Pharmacy Solutions footprint or be willing to relocate to Cookeville, TN. Who We Are At Americare, our RISING Team Values guide everything we do: Respect • Integrity • Servant Heart • Inspire • Nurture • Growth We are proud to make a meaningful impact in the lives of seniors, every single day. Americare communities are more than just workplaces—they are family, where excellence thrives, people are empowered, and fun is part of the culture. We’ve been consistently certified as a Great Place to Work, ranked on Fortune’s Best Workplaces in Aging Services, and named one of the 2025 Best Senior Living providers by U.S. News & World Report. Why Join Americare? • Impactful Work: You can make a difference every day, receive plenty of hugs, and be the one to put a smile on the faces of our residents. • Supportive Community: You can be part of a compassionate team that truly values teamwork and respect. • Career Growth: Whether you're a newbie or a seasoned pro, we offer exciting opportunities for you to advance both professionally and personally. • Fun and Engaging Environment: Work hard and have fun in an inclusive environment where you'll create lasting friendships and experience unforgettable memories. • Work-Life Balance: Enjoy flexible scheduling options that fit your life. What We Offer • Recognition and Appreciation: Truly feel valued with meaningful shout outs and recognition. • Family Atmosphere: Close-knit community where everyone feels at home. • Paid Time Off: Enjoy a competitive PTO plan to recharge and relax. • Daily Access to Wages: Flexibility to access your pay whenever you need it. • Complimentary Meals: Delicious free meals while you work. • Tuition Assistance: We support your educational pursuits so you can chase your career dreams! • Comprehensive Benefits: Health, Dental, Vision, Life Insurance, Short- and long-term disability, and so much more... • Earn More: Your hard work is rewarded with competitive pay and annual wage increases based on performance. • 401(k) Plan: Secure your future with company contributions Take the next step in your career at Americare Senior Living and make a difference today! Opportunity The IT Support Specialist is a trusted partner who delivers timely and effective technical assistance to our Americare teammates across the organization. This role serves as the first point of contact for resolving technical issues, providing guidance on hardware, software, and network-related inquiries, and ensuring minimal disruption to business operations. The IT Support Specialist demonstrates strong technical expertise, excellent troubleshooting abilities, and a willingness to continuously learn and adapt to evolving technologies. Success in this role requires clear and empathetic communication, the ability to translate technical concepts into simple user-friendly solutions, and a commitment to delivering exceptional customer service. Technical Support & Troubleshooting. User Support & Communication • * Diagnose and resolve hardware, software, and peripheral issues in a timely and effective manner. • Troubleshoot and resolve business application issues, coordinating with vendor support when necessary. • Escalate unresolved issues to higher-level support personnel as appropriate. • Perform updates and upgrades to server-based applications as required. • Serve as the first point of contact for end users, providing clear guidance through the problem-solving process. • Determine appropriate solutions based on issue details and technical findings. • Deliver accurate, user-friendly information on IT products, services, and procedures. • Maintain regular follow-up with users to provide status updates and confirm resolution. System Administration & Configuration • Install, configure, and maintain computers, mobile devices, and software applications. • Support and maintain line-of-business applications and other critical technology systems. • Ensure proper setup of technical devices to support organizational needs. Process & Documentation • Log incidents, troubleshooting steps, and resolutions in help desk records. • Track, prioritize, and manage help desk tickets to ensure timely resolution. • Analyze, recommend, and implement improvements to help desk operations and customer service processes. Qualifications Education and Experience • Associate’s Degree in IT, Computer Science or relevant field, or actively working towards a relevant degree or certification, or an equivalent combination of skills and experience • 3+ years’ experience with technical assistance and computer systems Skills and Competencies • Strong customer service skills • Demonstrate honesty, transparency, and ethical behavior in all interactions aligning with Americare RISING and Hometown Hospitality values. • Demonstrated understanding of computer systems, mobile devices, and other tech products • Able to diagnose and resolve basic to advanced technical issues About Americare For over 30 years, Americare has extended care to senior generations in America’s heartland. Men and women who have served sons and daughters, grandchildren, neighbors and their country in countless ways both small and great. Now it’s our turn to help. We consider it a privilege to serve those who have passed on to us, “life, liberty and the pursuit of happiness.” At the heart of every Americare community is a philosophy of person-centered care. This philosophy guides every decision we make. Person-centered care comes alive in our communities and truly makes a difference in the lives of our residents, their families and our co-workers. Over 90% of Americare employees would recommend their community as a great place to work. To be fully considered applicants must include resume with their salary expectations. Education • Associate’s Degree in IT, Computer Science or relevant field, or actively working towards a relevant degree or certification, or an equivalent combination of skills and experience • 3+ years’ experience with technical assistance and computer systems