AMERICAN SYSTEMS

Compensation

Full Description

Job Description: • Provide expert-level oversight, analysis, testing, and integration support for ServiceNow applications and workflows developed by third-party vendors and customer teams, ensuring alignment with platform standards, OOB best practices, and enterprise governance requirements. • Perform governance and oversight for all third-party developed ServiceNow workflows • Conduct code analysis to identify conflicts, collisions, and deviations from best practices • Guide third-party developers toward maximizing out-of-the-box (OOB) functionality • Execute smoke testing and validation of received code/configurations • Validate 508 compliance with customer accessibility office • Coordinate with customer Cyber offices for security approvals • Execute and report on ServiceNow ATF results • Promote code through environments (Dev → Test → UAT → Production) • Support customer UAT processes and provide hands-on assistance during testing • Represent third-party projects in customer change/release management processes • Facilitate knowledge transfer sessions from third-party developers to customer staff • Provide Level 1 and Level 2 support for integrated third-party solutions • Configure incident/problem reports and SLA tracking Requirements: • Must pass Federal Background Investigation (MBI) / Moderate Risk Level Tier 2, Public Trust • Must be U.S. Citizen or Lawful Permanent Resident with a minimum of 3 consecutive years of U.S. residency from date of legal entry • Must pass federal tax compliance screening • Minimum 5 years ServiceNow development experience • Minimum 2 years in Federal government environments • Must have verifiable recent (within past 3 years) hands-on experience delivering enterprise service management solutions in the IRS operational environment or an equivalent federal environment of comparable scale, governance, and compliance complexity. • Demonstrated experience overseeing third-party development and integration projects • Knowledge of code validation, ATF testing, and release management processes • ServiceNow development (Business Rules, Script Includes, UI Actions, Client Scripts) • Automated Test Framework (ATF) creation and execution • Code review and conflict detection methodologies • Integration testing and validation • 508 accessibility compliance testing • Cyber security approval processes (ATO, FISMA) • Customer change management and CAB/ARB participation • Required Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) for applicable domains: ITSM, ITOM, HRSD, HAM/SAM Benefits: • healthcare benefits • paid leave • retirement plans • insurance programs • education and training assistance