American Food & Vending ⏐ American Dining Creations

Compensation

Full Description

Pay: $90000 per year - $130000 per year Summary: The Business Systems Analyst (BSA) serves as a critical bridge between business stakeholders and the Enterprise Platforms that they need. The BSA translates business needs into scalable, well-governed solutions across the company’s enterprise platforms. In addition to core business analysis responsibilities, this role performs some hands-on configuration and administration within platforms such as ServiceNow and Microsoft 365 (SharePoint, Teams) and supports the development of automation and AI-enabled solutions, including low-code workflows and agents. This role is ideal for a systems-minded analyst who enjoys both working with people and getting their hands into the platform, helping ensure solutions are not only well-designed but also well-implemented and adopted. Responsibilities: Elicit, analyze, and document business requirements through interviews, workshops, and process reviews Translate business needs into functional requirements, user stories, workflows, and acceptance criteria Partner with business stakeholders across IT, Operations, Finance, HR, Marketing, Culinary, Risk, and other teams to identify opportunities for process improvement and automation Act as a trusted advisor, helping stakeholders understand platform capabilities, limitations, and tradeoffs Support roadmap planning by surfacing trends, recurring needs, and cross-functional opportunities Perform day-to-day configuration and administration within ServiceNow, catalog items, reports, dashboards and user access Perform configuration and content administration within Microsoft 365, including SharePoint sites, lists, permissions, forms, and Teams-enabled workflows Work with managed service providers to implement complex workflows or automations Support platform hygiene by maintaining documentation, configurations, and data quality standards Collaborate closely with the Enterprise Platforms Manager to align work with governance and architectural standards Design and implement low-code or no-code automation using tools such as Power Automate and ServiceNow workflows Help translate business problems into agent-ready logic, prompts, and workflows Support user acceptance testing (UAT), rollout planning, and post-launch optimization Monitor adoption and usage metrics; gather feedback and recommend improvements Help manage intake, prioritization, and governance processes for platform enhancements Coordinate with vendors or internal teams when integrations or external solutions are required Ensure solutions align with enterprise standards, security controls, and compliance needs Qualifications: 3–7 years of experience as a Business Systems Analyst, Business Analyst, or similar role Hands-on experience configuring or administering enterprise platforms such as ServiceNow and/or Microsoft 365 (SharePoint/Teams) Experience supporting or experimenting with AI tools such as Copilot, ChatGPT, or platform-based agents Exposure to governance, intake, or portfolio management models Strong ability to translate business problems into practical, scalable system solutions Experience facilitating discussions with non-technical stakeholders and technical teams Comfort balancing analysis, configuration, and delivery responsibilities Strong written and verbal communication skills Experience supporting system implementations, enhancements, or platform rollouts Familiarity with Agile, Scrum, or hybrid delivery approaches Strong organizational skills and attention to detail About Us: American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States. As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employ more than 2,000 employees. American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence. We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification. We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization. American Food & Vending Offers: Weekly Pay 401K with company match Employee Referral Bonus Program Employee Assistance Program Eligible employees offered Medical, Prescription, Dental, and Vision Plans American Food & Vending is an Equal Opportunity Employer. Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to 315-803-6049 to get started!