American Family Care

Compensation

Full Description

Product Manager – Front-End Systems & Workflow Optimization Overview This role is responsible for improving and optimizing AFC’s core practice management systems and front-end revenue workflows. This role owns the performance and configuration of scheduling, intake, eligibility, and checkout processes across the enterprise. We are seeking a hands-on, technically fluent product manager with a builder mindset — someone who understands how software works under the hood and can independently diagnose, design, and drive system improvements. This is not a coordination-only role. This position requires practical technical depth, bias toward action, and ownership of measurable operational outcomes. What You Will Own • Optimization of AFC’s Practice Management System (Experity or equivalent) • Front-end operational workflows (scheduling intake eligibility checkout) • Configuration standards and governance across clinics • Cross-system alignment with RCM, BI, and digital engagement tools • Automation opportunities that improve throughput and revenue capture This is an enterprise-facing role focused on scalable solutions — not project or practice management support role. Core Responsibilities 1. Practice Management System Optimization • Serve as the product lead for scheduling, registration, eligibility, and checkout workflows. • Improve system configurations (visit types, templates, payer rules, permissions, workflows). • Identify root causes of workflow friction and propose technical or configuration-based solutions. • Partner with vendors and engineering teams to implement enhancements. 2. Workflow Architecture & Throughput Improvement • Redesign front-end workflows to reduce manual work and improve clinic throughput. • Align system configuration with operational best practices. • Eliminate duplicate data entry and rework. • Balance operational needs with scalable enterprise standards. 3. Technical Collaboration & Integration • Understand and document data flow between PMS, RCM, BI, and engagement platforms. • Work directly with vendors to troubleshoot integration or configuration issues. • Interpret API documentation and system behaviors when diagnosing issues. • Support system enhancements involving integrations, automation, or workflow logic. 4. Automation & Digital Enablement • Identify opportunities to automate manual processes. • Support evaluation and implementation of AI or digital workflow enhancements. • Prioritize practical, ROI-driven improvements over experimental initiatives. 5. Data-Driven Product Execution • Partner with BI to track key operational metrics (throughput, utilization, eligibility accuracy, POS collections, workflow rework). • Use performance data to prioritize roadmap decisions. • Measure and report ROI of implemented changes. Ideal Candidate Profile • 5–8 years of experience in product management, healthcare technology, or system implementation. • Previously written production-level code (earlier in career acceptable), OR led complex technical implementations involving system configuration and integrations. • Understands how software is built and deployed, even if not actively coding today. • Comfortable reading API documentation and mapping data flows. • Demonstrates strong ownership and does not wait for direction to drive resolution. • Thinks beyond individual clinic problems and prioritizes scalable enterprise solutions. Former vendor implementation consultants, technical PMs, or former developers who transitioned into product are strongly encouraged to apply. Qualifications • Bachelor’s degree required; healthcare or technical background preferred. • Experience configuring or implementing PMS/EMR systems. • Familiarity with integration concepts (APIs, webhooks, data mapping). • Experience collaborating closely with engineering teams. • Strong analytical skills and comfort working with operational data. • Demonstrated bias toward diagnosing root causes rather than escalating issues. Key Success Metrics • Reduction in manual front-desk steps. • Improved eligibility accuracy and POS collections. • Increased scheduling utilization and visit throughput. • Reduced workflow-related support tickets and rework. • Scalable configuration standards adopted across clinics. Compensation Base salary range: $125,000 – $150,000, plus performance-based bonus tied to operational and revenue impact. This Role Is Not • A meeting coordinator. • A pure project manager. • A clinic-level support desk function. • A documentation-only change management role. This role requires ownership, technical confidence, and measurable execution. This is a remote position.