Amergis

Compensation

Full Description

The Program Manager serves as a leader for the program management team. The Program Manager is responsible for client satisfaction, account revenue/growth, professional development of the program management office staff and overall business profitability.Essential Duties and Responsibilities:Provides leadership, support, guidance and direction to the employees within the Program Management officeSupervises all applicable support staffSupports the Senior Program Manager with developing effective market research, pricing development, and evaluating candidate supply and demand metrics in order to maintain appropriate client terms and pricingParticipates in implementations as necessary and oversees the contingent labor onboarding process on all orders associated with the program management team for any assigned clientsDevelops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationshipDevelops and executes business reviews at the necessary frequency for any assigned clientsGrows and expands the client relationships to increase revenue, sales and market shareMaintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resourcesEnsures accurate and timely billing processes are followed by clients and suppliersDevelops reporting strategy and frequency to ensure all KPIs and SLAs are met and appropriately documentedAttends conferences, client sponsored events, and other national events designed for client sourcing and name brandingAdheres to Sunburst Workforce Advisors’ internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws.Understands and adheres to the company's best practices and business ethics standards.Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organizationPerforms other duties as assigned/necessaryMinimum Requirements:Bachelor’s Degree in a related field preferredA minimum of two (2) years of experience in sales/recruitment/project managementExperience in program/project implementation and management preferredStrong analytical and judgment skillsAbility to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plansExcellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers.High degree of initiative and ability to take independent actions and calculated risk, look for and take advantage of opportunitiesIntermediate computer skills using Microsoft Windows, Word, Excel and Maxim's proprietary computer programsAbility to successfully handle multiple tasks/projects simultaneouslyAbility to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required