Ambition

Compensation

Full Description

About Ambition At Ambition, our core mission is to transform every manager into an impactful coach. We are dedicated to building a cutting-edge Sales Performance platform that empowers revenue leaders to unlock their teams' full potential. We believe that high-performing teams are founded on clarity, accountability, and coaching, steering clear of micromanagement and guesswork. Our focus is on helping revenue leaders achieve results, cultivate a strong team culture, and enable their managers to lead with impact. Headquartered in Chattanooga, with an additional office in Nashville, Ambition fosters a remote-friendly team spread across the country. We are united by a shared drive to help go-to-market teams perform at their best. We Are: • Customer Obsessed: Prioritize the customer above all - customers pay the bills, and their success is our success. Delight them at every opportunity. “We’re in the business of making best friends”. • Resilient by Nature: Grit is in our DNA - we tackle tough challenges head-on and keep moving forward. • Solutions Focused: “Focus on solutions, not problems”. Be proactive, adaptable, and decisive. • Agile & Resourceful: Embrace constraints, demonstrate flexibility, and be creative to attack problems. • Stronger Together: Teamwork fueled by empathy, trust, and transparency powers our biggest achievements. The Role The Scaled CX Coordinator is a critical member of the Customer Experience organization, responsible for designing, building, and managing programs that allow us to deliver high-quality customer value at scale. This role blends program management, customer engagement strategy, and cross-functional collaboration to ensure customers receive timely, impactful guidance throughout their lifecycle — without relying solely on 1:1 interactions. You will own our 1:many customer experience engine: training programs, onboarding journeys, communications, data-driven insights, and processes that enable customers to adopt and succeed in our platform more efficiently. You serve as the “systems thinker” of CX, ensuring our programs are effective, scalable, automated, and continuously optimized. What You’ll Own & Drive 📚 Learning & Education Programs • Own the Learning Management System (LMS) and all associated curriculum, certification paths, and content strategy. • Develop structured customer onboarding, enablement, and ongoing training programs. • Partner with SMEs across Product, Support, and CX to scale repeatable, self-service education materials. 📊 Customer Utilization Reporting & Insights • Collaborate with Engineering, Product, and Data teams to design and maintain dashboards, utilization reports, and customer-facing insights. • Translate product telemetry into simple, actionable reporting customers and internal teams can use. • Identify key usage patterns to power automated lifecycle touches and proactive outreach. 📣 Scaled Communication Programs • Work with Marketing to execute customer-wide communication programs (emails, newsletters, product updates, adoption campaigns). • Develop automated lifecycle journeys for onboarding, renewal prep, adoption boosts, and feature rollouts. • Maintain a consistent, brand-aligned voice across all customer touchpoints. 🧩 Program Strategy & Cross-Functional Alignment • Build scalable playbooks, processes, and frameworks that elevate the entire customer experience. • Identify repeatable customer needs and create 1:many programs to address them. • Partner with Customer Success Managers to amplify their reach through automation, content, and proactive resources. • Support Sales and Marketing programs (webinars, workshops, customer events) with CX-led materials and messaging. ⚙️ Systems & Infrastructure • Administer and optimize tools that support scaled CX—LMS, email automation systems, in-app messaging tools, knowledge bases, etc. • Work with Revenue Operations to integrate these tools into broader customer workflows. What Success Looks Like To thrive in this role, you’ll bring executive presence, strategic problem-solving, and a relentless focus on customer outcomes: • Customers adopt and use the product faster with fewer manual touches. • CSMs can support larger books of business without sacrificing customer quality. • Customer insights and usage reporting are accessible, clear, and actionable. • Automated customer journeys deliver measurable engagement and retention lift. • Training programs reduce support requests and increase customer confidence. • CX as a whole becomes more efficient, proactive, and data-informed. Skills & Qualifications Required • 1-3 years experience in Customer Success, Program Management, Enablement, Operations, or related SaaS role. • Proven experience building scaled programs (LMS, onboarding, product education, automated journeys). • Strong cross-functional collaboration abilities (Engineering, Product, Marketing, CS). • Excellent project management and organizational skills. • Exceptional communication skills — written, verbal, and visual. • Customer-obsessed with a passion for making complex things simple. Preferred • Experience owning LMS content or certification programs. • Familiarity with customer lifecycle programs (Salesforce, ChurnZero, Pylon, etc.) • Background working in a high-growth SaaS environment. This role offers a base salary range of $70,000 - 80,000.