Amber Guy and Associates

Compensation

Full Description

Are you a proactive, organized, and client-focused professional with a knack for building relationships and generating leads? We’re looking for a Client Support Specialist to join our team part-time, taking charge of client satisfaction and supporting lead generation with an emphasis on cold calling. This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for growing relationships. Position: Client Support Specialist (Part-Time) Location: Remote Reports To: Business Manager Key Responsibilities: Billing Support: • Manage invoicing, follow up on client payments, and maintain accurate billing records. • Address client inquiries related to billing and payment details. Lead Generation & Marketing: • Cold call prospects and follow up with potential clients who’ve shown interest in our services. • Conduct email marketing campaigns, sending newsletters, promotions, and updates to nurture leads. • Post and engage with social media content on LinkedIn, YouTube, and other platforms to boost visibility. • Track, manage, and report leads in our CRM to monitor conversion rates and effectiveness. • Assist with content calendar management for blogs, YouTube videos, and social media posts. • Conduct research on market trends and demographics to identify and source new leads. • Prepare proposals and quotes to support client acquisition. Client Support Management: • Conduct regular check-in calls with clients to assess satisfaction and gather valuable feedback. • Suggest additional services to clients based on their evolving needs. • Follow up on completed projects to ensure satisfaction and explore further opportunities. • Collect client testimonials and feedback to enhance service offerings and support marketing efforts. • Proactively remind clients of contract renewals and assist with re-engagement processes. Additional Responsibilities: • Facilitate client onboarding by setting up initial meetings and gathering necessary documentation. • Assist in the coordination of referral programs to drive and track client referrals. • Support online or in-person events by organizing materials and sending invitations. • Manage online reviews and respond to feedback on Google, LinkedIn, and other platforms. • Provide analytics on email campaigns, social media engagement, and client check-ins to shape ongoing strategies. Qualifications: • Experience in cold calling, customer service, or client relations preferred. • Strong organizational and multitasking skills with the ability to manage multiple priorities. • Excellent written and verbal communication skills. • Familiarity with CRM systems and social media management is a plus. • A positive, proactive attitude and a genuine interest in client success. Why Join Us? We value proactive, motivated team members who are excited about building relationships and creating value for our clients. In this role, you’ll make a direct impact by connecting with clients and prospects, enhancing their experience, and contributing to our growth. Ready to Apply? If you have a client-centered approach and enjoy making connections, especially through phone outreach, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you’re a fit for this role Job Type: Full-time Pay: $17.00 - $19.50 per hour Work Location: In person