Amazon

Compensation

Full Description

Ring seeks a Program Manager to strengthen our Customer Support Security (CSSec) team. In this role, you'll develop and scale security programs that protect customer information while maintaining exceptional service standards for millions of Ring users worldwide. Our Ring Customer Support team serves as the primary point of contact for Ring customers. You'll interface with a diverse team of customer service agents, software, hardware, and network engineers, sales teams, security and privacy experts, operations managers, legal teams, and other vital roles You'll collaborate with people across Ring, Amazon, and other subsidiaries to help us deliver the highest standards for safety and security while providing world-class customer service for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities This role will specifically focus on maintaining and implementing security related programs within the Ring Community Support (CS) organization. Responsibilities: - Build and implement scalable security programs across Customer Support operations - Audit active operations, to a standard you help develop - Identify trends or obstacles and improvements to processes or controls - Make recommendations to team managers for input into program and product roadmap discussions - May participate in the development and delivery of continuous improvement training - Lead security-focused initiatives and emergency response protocols - Perform additional tasks that may be assigned such as creation of new standard operating procedures or managing Medium-to-Large programs - Assist senior program managers large Security Initiatives A day in the life As a Program Manager, in Ring Customer Service Security, you will own medium to large projects that raise the security bar within the customer support organization You will support and build mechanisms to track and report potential security and privacy related incidents. You will be one of our incident response coordinators, the primary point of contact for those incidents, triage them, and engage the appropriate teams to ensure quick resolution. You will work with senior Program managers to support their projects as well by helping with documentation, policy writing, and contributions to the team wiki. About the team Ring Customer Support Security team champions security, privacy, and compliance initiatives in partnership with Ring, Blink, Key, and Sidewalk (RBKS) Security and Privacy teams. While RBKS Security, Trust Privacy and Accessibility teams oversee all areas of RBKS subsidiaries, our team focuses on application and enforcement within the Ring Customer Support organization. We are customer obsessed and safeguard Ring customer's trust.