Amazon

Compensation

Full Description

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The Business Enablement team within Worldwide Grocery Stores (WWGS) Central Merchandising Operations org is seeking an experienced Program Manager to lead pricing operations and process enablement across our omnichannel grocery business. In this role, you will own the development and maintenance of standardized pricing processes, ensuring category teams have clear SOPs and operational guidelines to execute accurate, competitive pricing strategies. You will maintain a high bar for pricing quality and operational excellence, working cross-functionally with Category Managers, Core Pricing Product Managers, Finance, and Analytics teams to deliver best-in-class pricing execution across both in-store and online channels. The Business Enablement team serves as the cornerstone of WWGS's unified retail strategy, connecting business needs with technical solutions and establishing a framework that enables strategic decision-making. This role is critical to ensuring pricing operations run smoothly, efficiently, and at scale across the grocery network. Key job responsibilities - Develop and maintain comprehensive SOPs for pricing processes, ensuring category teams have clear operational guidelines for day-to-day pricing execution - Lead proactive quality audits of pricing operations to deliver an excellent customer experience and identify opportunities for process improvement - Execute manual corrective actions and coordinate with technical teams to design automated mechanisms that prevent pricing errors - Translate business requirements into clearly documented BRDs for Core Pricing Product Managers and technical teams, facilitating seamless communication between business and tech - Coordinate UAT participation for pricing tool updates and system changes, ensuring business requirements are met - Partner with Merch Ops Central Analytics to define dashboard requirements that enable category teams to monitor pricing performance - Maintain pricing error resolution SLA, ensuring rapid response to operational issues - Build roadmaps to improve pricing operational efficiency and effectiveness through process optimization and automation - Contribute to leadership reviews reporting on pricing operational health and quality metrics - Document best practices and create training materials to drive adoption of standardized processes across category teams - Partner with Finance team on pricing-related financial reporting requirements and cost data accuracy Basic Qualifications: - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications: - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience defining pricing and/or promotion strategy for a retail business Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits [https://amazon.jobs/en/benefits]. USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually USA, TX, Austin - 74,200.00 - 129,800.00 USD annually USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually