Amazon

Compensation

Full Description

Please note that this is a contract role providing services to Amazon through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by a contract staffing supplier and will not be an employee of Amazon. Job summary: Employee Services & Technology (EST) is seeking a Senior Content Editor for a 12-month temporary engagement to support the transformation of our HR content portfolio into a new content management platform, enabling the delivery of seamless, AI-augmented employee experiences. EST provides employee services, benefits, and technology for Amazon’s global workforce of over 1M people. Within this organization, EST Content Services supports the creation, publication, translation, and maintenance of HR content and communications, controlling for freshness, accuracy, relevancy, accessibility, and compliance. To deliver on this mission, we centrally manage the authoring of employment content and policies on behalf of cross-functional content owning teams. In this temporary role, you will prepare the employee-facing content and content for our HR teams for content readiness and transformation from our existing content management system to our new system. We will be migrating 65k pieces of content and transforming it as part of a multi-plan to move to the new system. You will respond to customer requests to create and update content in either system as we transition content by topic, aligning process and policy changes within defined SLAs and delivery timelines. Collaborating with stakeholders and technology partners, you will strategize and execute content migration from multiple sources, ensuring data integrity and consistency. Leveraging your expertise, you will play a key role in transforming long-form content into metadata-rich, reusable fragments, aligning with new content needs, channels, and audiences, including our AI tools. The ideal candidate possesses excellent written and oral communication skills, with a keen eye for detail and technical aptitude. Proven expertise with content optimization for AI ingestion is required. Excellent judgment, strong interpersonal skills, and the ability to build rapport with diverse stakeholders are essential. Willingness to learn fast, and curiosity about how things work is crucial. Proficiency in one or more content management system is essential. This is a unique opportunity to contribute and gain expertise in a fast-paced, innovative environment, shaping the future of content operations at Amazon. Key Responsibilities: • Content Recertification and Alignment to Strategy: Ensure content is reviewed and updated by Content owners in preparation for migration to new platform. • Content Testing and Validation: Participate in testing and sign-off to ensure content migrated successfully through automated script with the correct metadata, content structure for migration sign-off. • Content structure transformation: Upon migration to the new platform, participate in strategy to transform single-use long-form content into reusable content fragments and ensure testing and sign-off is provided from content owners. • Content Standards and Guidelines Development: Contribute to the development of team style guidelines and content standards, identifying optimization opportunities and proposing innovative solutions based on AI personalization opportunities. • Workflow management and content storage input: Identify areas of potential improvement to content management workflows and systems, working closely with global team and product management on improvements and new flows. • Project management: Working with cross-organizational stakeholders, to publish content for complex features, including setting deadlines, assigning tasks, managing dependencies, escalating risks, and ensuring timely publication of materials. • Metadata framework reuse: Adhering to and promoting the use of our content taxonomy, enabling discovery and reusability by ensuring all content is tagged and described appropriately. • Content reuse: Identify opportunities to reuse content and reduce manual effort required to maintain duplicate information in multiple places. • Global content updates: Responding to customer requests to create and update content in our content management system in line with process and policy changes within defined contact SLAs and delivery timelines. Basic qualifications: • 4+ years of professional content management experience in a system like Adobe Experience Manager or Contentful • 2+ years of project management experience • Excellent writing and editing skills • Content ops experience managing content for AI applications Preferred qualifications: • Bachelor’s degree in Marketing, Communications, Human Resources or a related field • Experience working with reusable or “headless content” • Experience with information architecture and content models • High attention to detail and adherence to style guidelines • Demonstrated success learning and explaining business processes • Good judgment and open communication • Ability to prioritize and manage multiple stakeholder needs in a fast-paced environment • Work experience in a global and cross-functional team environment • Experience in a multi-language publishing environment managing content for an international audience Additional Details: • Location: Arlington, VA (onsite) • Duration: 12months • Pay Range*: $33-$36 AGS is an equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We Will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.