Altitude Technology Solutions Inc

Compensation

Full Description

We are looking for an experienced Workday Technical and Project Manager to lead a client-facing support engagement focused on maintaining and enhancing the Workday platform post-implementation. This role involves managing ongoing support activities, handling client communication, coordinating enhancements, and ensuring timely resolution of technical and functional issues across Workday modules. The ideal candidate will have a strong background in Workday technology, excellent client management skills, and the ability to lead a distributed support team in a fast-paced environment. Key Responsibilities:Client & Project Management:Serve as the primary point of contact for the client regarding all Workday support activities.Own and manage the client support roadmap, issue queue, and enhancement backlog.Lead weekly/monthly status meetings, issue review calls, and planning sessions with the client.Ensure all deliverables meet contractual SLAs and client expectations. Track and report KPIs such as ticket resolution time and user satisfaction. Technical Oversight:Guide the team in troubleshooting and resolving Workday technical issues including: Integration failures (EIBs, Studio, Core Connectors) Security role misconfiguration Business process errors Report/data discrepancies Coordinate impact analysis and testing for Workday releases (twice a year). Review and approve Workday configuration changes, enhancements, and defect fixes. Team Coordination:Lead a team of functional and technical Workday consultants across different time zones. Manage workload assignments and resource planning for support team members. Provide quality assurance and technical validation on complex support items. Continuous Improvement:Identify opportunities for system optimization, automation, and end-user enablement. Propose enhancement requests to improve business process efficiency and reporting. Facilitate user training and documentation delivery as needed. Qualifications:Proven track record managing client-facing Workday support engagements.Deep understanding of Workday modules (e.g., Core HCM, Absence, Payroll, Benefits, Integrations, Security)Strong communication and stakeholder management skills.Experience working in an AMS (Application Management Services) or shared services model is a plus. Preferred Certifications/Skills:Workday certifications (e.g., HCM, Integration, Reporting, Security) are strongly preferred. Familiarity with ITIL framework and tools like ServiceNow or Jira. Agile/Scrum knowledge or PMP/PRINCE2 certification is a bonus.