ALTA IT Services

Compensation

Full Description

Job Title: UX Content Conversation Designer Company Overview: ALTA IT Services is a leading technology solutions provider specializing in innovative digital experiences. With a strong commitment to client success and cutting-edge technology, ALTA IT Services delivers tailored IT services that drive business transformation and enhance user engagement. Role Overview: As a UX Content Conversation Designer, you will be responsible for crafting intuitive and engaging conversational experiences across chatbots and IVR systems. Your role is pivotal in ensuring that conversational interfaces are user-friendly, brand-aligned, and effective in meeting user needs. What You'll Do: - You will design end-to-end conversation flows for chatbots and IVR systems that provide seamless user experiences. - You will write clear, concise, and brand-consistent conversational content. - You will collaborate with UX designers, developers, and product managers to integrate conversation design into overall user experience. - You will analyze user interactions and feedback to continuously improve conversation flows. - You will conduct usability testing to validate and refine conversational interfaces. - You will maintain documentation of conversation design standards and guidelines. - You will stay updated on industry trends and best practices in conversation design and UX writing. What You Bring: - Minimum of 3 years of experience in UX content design or conversation design. - Strong writing and editing skills with a focus on conversational interfaces. - Experience with chatbot platforms and IVR systems. - Proficiency in tools such as Botmock, Voiceflow, or similar conversation design software. - Ability to collaborate effectively with cross-functional teams. - Strong analytical skills to interpret user data and feedback. Bonus Points If You Have: - Experience with AI-driven conversational agents. - Background in UX research or human-computer interaction. - Familiarity with accessibility standards in conversation design. - Knowledge of multiple languages or localization experience. What We Offer: - We offer a flexible remote work environment. - We offer competitive contract compensation. - We offer opportunities for professional development and training. - We offer a collaborative and inclusive company culture. - We offer access to the latest tools and technologies in conversation design. Ready to Apply? Please submit your resume and a portfolio of your conversation design work to careers@altaitservices.com. We look forward to hearing from you!