ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance customer service workflows and improve overall service delivery. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will configure and customize ServiceNow CSM to meet business requirements and improve customer experience. - You will collaborate with stakeholders to gather requirements and translate them into technical solutions. - You will troubleshoot and resolve issues related to ServiceNow CSM applications. - You will participate in code reviews, testing, and deployment activities to ensure high-quality deliverables. - You will maintain documentation for developed solutions and provide user training as needed. - You will stay updated with the latest ServiceNow features and best practices to continuously improve the platform. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, ServiceNow scripting, and ServiceNow platform architecture. - Experience with ServiceNow CSM modules, workflows, and integrations. - Ability to work independently and collaboratively in a remote work environment. - Excellent problem-solving skills and attention to detail. - Strong communication skills to effectively interact with technical and non-technical stakeholders. Bonus Points If You Have: - ServiceNow Certified System Administrator or Certified Application Developer credentials. - Experience with Agile development methodologies. - Knowledge of ITIL processes and how they integrate with ServiceNow CSM. - Prior experience working in a contract or consulting role. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your relevant experience to our recruitment team at ALTA IT Services. We look forward to hearing from you!