ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. Your expertise will help enhance customer service operations for a large-scale client, ensuring seamless service delivery and improved user experience. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will collaborate with cross-functional teams to gather requirements and translate them into technical solutions. - You will configure and customize ServiceNow CSM workflows, business rules, and UI policies. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will assist in the deployment and maintenance of ServiceNow updates and patches. - You will provide technical support and training to end-users and stakeholders. - You will document development processes, configurations, and system changes. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong proficiency in JavaScript, ServiceNow scripting, and ServiceNow platform capabilities. - Experience with ServiceNow CSM modules, workflows, and integrations. - Familiarity with REST/SOAP APIs and web services. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience working in an Agile/Scrum development environment. - Knowledge of ITIL processes and best practices. - Prior experience in a contractor role supporting large-scale enterprise clients. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work culture. - We offer flexible scheduling to support work-life balance. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers portal or via email at careers@altaitservices.com.