ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will collaborate with cross-functional teams to enhance service delivery and improve customer experience for a large-scale client. What You'll Do: - You will design and develop custom applications and workflows within the ServiceNow Customer Service Management (CSM) module. - You will collaborate with business stakeholders to gather requirements and translate them into technical solutions. - You will configure and customize ServiceNow CSM components to meet client needs. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will support deployment activities and provide post-implementation support. - You will document technical specifications and maintain system documentation. - You will stay updated with the latest ServiceNow features and industry trends to recommend improvements. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management (CSM). - Strong proficiency in JavaScript, ServiceNow scripting, and ServiceNow platform customization. - Experience with ServiceNow integrations using REST and SOAP APIs. - Solid understanding of ITSM and CSM processes. - Excellent problem-solving skills and attention to detail. - Strong communication skills to effectively collaborate with technical and non-technical stakeholders. Bonus Points If You Have: - ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in CSM. - Experience working in an Agile development environment. - Knowledge of other ServiceNow modules such as ITSM, ITOM, or HR Service Delivery. - Experience with performance tuning and optimization of ServiceNow applications. What We Offer: - We offer a competitive hourly rate of $81/hr for contract work. - We offer a mostly remote work model with occasional onsite meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? To apply, please submit your resume and a brief cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.