ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT solutions provider specializing in delivering innovative technology services to clients across various industries. With a commitment to excellence and customer satisfaction, ALTA IT Services fosters a collaborative and dynamic work environment that encourages professional growth and development. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. You will work closely with clients to understand their business needs and deliver scalable, efficient, and user-friendly applications. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will collaborate with cross-functional teams to gather requirements and translate them into technical solutions. - You will configure and customize ServiceNow CSM workflows, business rules, and UI policies. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will provide technical support and training to end-users and stakeholders. - You will contribute to continuous improvement initiatives to enhance platform performance and user experience. - You will document technical specifications, processes, and configurations. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management (CSM). - Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting. - Experience with ServiceNow platform architecture, APIs, and integration techniques. - Proven ability to design and implement complex workflows and automation within ServiceNow. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration skills to work effectively with clients and team members. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience with Agile development methodologies. - Knowledge of ITIL processes and best practices. - Familiarity with other ServiceNow modules such as ITSM or ITOM. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive work culture. - We offer access to cutting-edge tools and technologies. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to our recruitment team at careers@altaitservices.com. We look forward to hearing from you!