ALTA IT Services

Compensation

Full Description

Job Title: Service Now Developer (CSM) Company Overview: ALTA IT Services is a leading IT consulting firm specializing in delivering innovative technology solutions to clients across various industries. With a commitment to excellence and a collaborative work environment, ALTA IT Services empowers professionals to grow their careers while driving impactful projects. Role Overview: As a Service Now Developer (CSM) at ALTA IT Services, you will play a critical role in designing, developing, and implementing Customer Service Management solutions on the ServiceNow platform. Your expertise will help enhance customer service operations and improve overall client satisfaction. What You'll Do: - You will design and develop custom applications and modules within the ServiceNow Customer Service Management platform. - You will collaborate with cross-functional teams to gather requirements and translate them into technical solutions. - You will configure and customize ServiceNow CSM workflows, business rules, and UI policies. - You will troubleshoot and resolve issues related to ServiceNow applications and integrations. - You will participate in code reviews and ensure adherence to best practices and coding standards. - You will provide technical support and training to end-users and stakeholders. - You will assist in the deployment and upgrade of ServiceNow instances. - You will document technical specifications and maintain system documentation. What You Bring: - Minimum of 5 years of experience as a ServiceNow Developer with a focus on Customer Service Management. - Strong knowledge of ServiceNow platform architecture, scripting (JavaScript), and integration techniques. - Experience with ServiceNow CSM modules, workflows, and configuration. - Proficiency in web technologies such as HTML, CSS, and REST APIs. - Excellent problem-solving skills and attention to detail. - Strong communication and collaboration abilities. Bonus Points If You Have: - ServiceNow Certified Application Developer or CSM Specialist certification. - Experience with Agile development methodologies. - Knowledge of ITIL processes and best practices. - Previous experience working in a remote or hybrid work environment. What We Offer: - We offer a competitive hourly rate of $81/hr. - We offer a mostly remote work model with occasional on-site meetings in Reston, VA. - We offer opportunities for professional development and certification support. - We offer a collaborative and inclusive company culture. - We offer flexible work hours to support work-life balance. Ready to Apply? To apply, please submit your resume and a cover letter highlighting your relevant experience to the ALTA IT Services recruitment team through our careers page or via email at careers@altaitservices.com.