Alpaca

Compensation

Full Description

Your Role: We are seeking an experienced IT Support Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead. Things You Get To Do: • Be the “Go-to-Person- for IT helpdesk requests • Diagnose and provide IT support for staff as required • Work with the HR and Security team to manage onboarding and offboarding activities • Set up and deploy laptops, devices, software, and other hardware • Assist with shipping and receiving of hardware assets • Manage MDM system, including BYOD • Maintain the firm's inventory of all IT assets • Manage and secure endpoint devices at the direction of the Security Team • Provide training to staff on IT-related topics • Assist with change management and procurement activities • Other related duties as required Who You Are (Must-Haves): • Excited about Alpaca’s mission and what we’re building • 3+ years of experience in an IT support or helpdesk role • Experience with cloud-centric environments and cybersecurity capabilities • Experience with traditional on-prem LAN/WAN environments • Strong analytical and problem-solving skills • Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm • Available for on-call rotations and after-hours responses as needed Who You Might Be (Nice-to-Haves): • Bachelor’s degree in Information Technology or a related field • IT or Security related certifications • Understanding of financial and privacy regulations • Experience in the financial services industry • Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints