via ZipRecruiter
$48000K-70000K a year
Manage agency operations, lead staff, and ensure customer satisfaction.
Requires management experience, insurance knowledge, and leadership skills, which are not evident in your resume.
Benefits: • 401(k) matching • Bonus based on performance • Competitive salary • Employee discounts • Free food & snacks • Opportunity for advancement • Paid time off • Training & development Take charge of your future. Were looking for people who arent satisfied with just another job. We need people who want to empower themselves through a meaningful career helping others build better lives. Are you looking to accelerate your career and apply your leadership skills in challenging new ways? Do you want the opportunity to run a business without having to fund it? Working at a local Allstate agency may be your answer! As an Allstate customer manager, youll be leading the team that keeps customers happy and the business running smoothly. Right now, we (Scott Tatro & Associates) are looking for candidates in the Akron/Cuyahoga Falls/Stow and surrounding area to lead a team of insurance professionals and help customers protect their homes, cars, boats...and lives. You'll be responsible for the creation and implementation of the agencys policies and procedures when it comes to morale, and staff development/training. Job Responsibilities of an agency office customer service manager • Build agency reputation and growth through positive customer relations, service programs and social media outlets. • Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitable • Supervise personnel, manage daily service operations, and hold staff accountable to their performance goals • Assist in customer claims processing and resolution Job Requirements of an agency office manager • Excellent verbal and written communication/interpersonal skills • Ability to effectively lead and coach a team; management experience is a plus • Highly capable of managing all business operations • Straight-forward communicator, DEPENDABLE and strong leadership skills • Must have working knowledge of insurance. • Strong organizational skills, attention to detail and ability to multi-task • Passionate about relationship building, genuinely caring and driven to fulfill customers needs • Bilingual skills are a plus • Already possessing a P&C license and having Allstate experience is a MAJOR PLUS!
This job posting was last updated on 2/4/2026