Allstate

Compensation

Full Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Direct Phone Sales Telephony and Support team is seeking a highly organized and detail-oriented Business Intake Resource Analyst to join our team. This role is a critical link between business stakeholders, project coordinators, and our development or product teams. The successful candidate will be responsible for the end-to-end management of new requests for application changes, features, and enhancements, ensuring they are properly documented, prioritized, and aligned with business goals. Key Responsibilities Request Processing & Management Serve as the primary point of contact for new business requests related to application changes, features, and enhancements. This includes receiving, triaging, and processing requests submitted through various channels. Pipeline Management & Reporting Maintain and manage the intake request pipeline. Regularly update the status of each request and provide clear, accurate reporting to stakeholders on the status, progress, and backlog of all active initiatives. Requirements Gathering Collaborate with business stakeholders and team members to conduct thorough requirements gathering sessions. Translate business needs into clear, concise, and well-defined functional and non-functional requirements. Documentation Maintenance Create and maintain comprehensive documentation for all new features and changes, including business requirements documents (BRDs), user stories, process flows, and training materials. Ensure documentation is kept up-to-date throughout the project lifecycle. Stakeholder Communication Facilitate effective communication between business users, product managers, and technical teams. Manage expectations, provide timely updates, and address questions related to project scope and status. Process Improvement Manage expectations, provide timely updates, and address questions related to project scope and status. Qualifications Experience · Proven experience in a business analyst, project coordinator, or similar role, with a strong background in a high-volume call center or contact center environment. Customer-Centric Problem-Solving · Demonstrated ability to analyze customer feedback and operational data from a contact center to identify pain points and translate them into clear, actionable requirements for application enhancements. Technical Aptitude · Familiarity with contact center technology systems and applications, including telephony platforms (e.g., Amazon Connect), Workforce Management (WFM) software, Quality Management (QM) tools, and performance reporting dashboards. ServiceNow, Avaya, Power Platform. Core Competencies Strong Analytical Skills Ability to analyze complex business problems and translate them into clear, actionable requirements. Excellent Communication Manage expectations, provide timely updates, and address questions related to project scope and status. Organizational Prowess Manage expectations, provide timely updates, and address questions related to project scope and status. Technical Aptitude Familiarity with software development lifecycles (SDLC) and project management methodologies (e.g., Waterfall, Agile, Scrum).Documentation Skills Manage expectations, provide timely updates, and address questions related to project scope and status. Skills Business Documentation, Business Requirements, Identifying Risks, Process Improvements, Project Implementations, Project Management, Project Management Life Cycle (PMLC), Project Planning Compensation Compensation offered for this role is $50,700.00 - 89,062.50 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us