ALLIED PHARMACY

Compensation

Full Description

Overview We are seeking a dynamic and customer-focused Customer Service Professional to join our team. This role is essential in delivering exceptional support and service to our clients, ensuring their needs are met efficiently and professionally. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to handle multiple tasks in a fast-paced environment. Bilingual abilities, especially in English and other languages, are highly valued to better serve our diverse customer base. This position offers an engaging work environment where your skills in customer support, data entry, and client services will be utilized daily. Responsibilities • Provide outstanding customer support via phone, email, and chat channels • Handle outbound calling to follow up with clients and resolve inquiries • Manage client services by addressing questions, concerns, and requests promptly • Utilize Microsoft Office and other computer applications for data entry and record keeping • Demonstrate excellent phone etiquette and strong communication skills during interactions • Perform data entry accurately to maintain updated customer records • Assist with cash handling when necessary during transactions or billing inquiries • Analyze customer feedback and issues to identify trends and suggest improvements • Support team efforts in achieving service goals through collaboration and problem-solving Experience • Previous experience in a call center, customer service, or related role is preferred • Proven ability in handling customer support, client services, or similar functions • Experience with sales techniques or upselling is a plus • Familiarity with Microsoft Office tools (Word, Excel) and basic computer skills required • Bilingual proficiency (e.g., English plus another language) is highly desirable for serving diverse clients • Strong communication skills, including active listening and clear articulation, are essential • Experience with data entry, typing, and maintaining accurate records is beneficial • Knowledge of analysis skills to interpret customer data or feedback will be advantageous This role offers an exciting opportunity for individuals passionate about delivering excellent customer experiences while developing their professional skills in a supportive environment. Job Type: Full-time Pay: $15.00 - $18.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Vision insurance Work Location: In person